Welcome to the 2017 Resident Service Satisfaction Survey

We appreciate you taking your time to complete this survey and contribute to making the Township of Ramara an even more enjoyable place to live and play!
Should you require this survey in an accessible format, please contact the Township office at 705-484-5374, ext. 242.
Paper copies of this survey are available at the Administration Centre, 2297 Hwy 12, Brechin or the Ramara Centre, 5482 Hwy 12, Orillia or by calling the Township office at 705-484-5374, ext. 235.
Surveys will be accepted from June 5, 2017 to September 5, 2017.  Look for the results of this survey on our website www.ramara.ca in September.

* 1. Do you live in Ramara full time or part time?

* 2. Do you rent or own property in the Township of Ramara?

* 3. How long have you been living / operating a business in the Township of Ramara?

* 4. Please select the area / community of the Township where you reside:

* 5. Number of people residing at your residence in the following age ranges :

* 6. How do you most frequently access Township services or information?

* 7. Are you aware of the Township summer hours schedule? Monday to Friday 8:00 AM to 4:30 PM from day after Victoria Day to Labour Day.

* 8. Do you operate an Airbnb (short-term rental)?

* 9. Do you want to see Industrial / Commercial development in the Township of Ramara?

* 10. Do you travel out of the municipality for businesses that you would prefer to access locally? (i.e. Grocery, Hardware, Entertainment, Restaurant, etc.)

* 11. What types of new businesses would you like to see in the municipality? (i.e. Grocery, Specialty Shop, Entertainment, Restaurant, etc.)

* 12. Are you a dog owner?

* 13. Are your dogs licensed? Please contact 705-623-7295 for more information on Canine Control.

* 14. Library Services - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Staff are helpful and informative
Range of Library Programs
Summer Reading Program
Library Hours -
Tues.-Thurs. 10 AM to 8 PM,
Fri. 10 AM to 6 PM,
Sat. 9 AM to 3 PM

* 15. Do you have a library card? For your FREE membership card, contact 705-325-5776.

* 16. Which library branch do you use?

* 17. Fire and Rescue Services - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Response to Emergencies and Accidents
Firefighting / Suppression
Staff are helpful and informative
Response Time to Calls
Fees and Charges for Services Rendered

* 18. Have you registered with the CIS? Get alerted about emergencies and other important community news by signing up for our Community Information System. This system enables us to provide you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods. You will receive time-sensitive messages wherever you specify, such as your home, mobile or business phones, email address, text messages and more. Your alerts, your way. CIS (Community Information System)

* 19. Environmental Services - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Municipal Water
Municipal Wastewater
Staff are helpful and informative
Response time for service

* 20. Treasury Services - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Tax bills are issued at a convenient time of the year
Fees and charges for services rendered
Staff are helpful and informative

* 21. Legislative / Clerk Services - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Permits & licensing
Township website
Staff are helpful and informative
Opportunity to address Council

* 22. Municipal Works - Taking the weather into consideration, how satisfied are you with the service provided?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Winter road conditions - plowing, sanding, etc.
Summer road conditions - potholes, dust control, etc.
Roadside brushing
Staff are helpful and informative

* 23. Recreation Services - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
Trails
Parks and Playgrounds
Summer Camp Programs
Swim Programs
Adult Recreation Programs
Youth Recreation Programs

* 24. Building and Planning Services - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Time for issuance of permits
Staff are helpful and informative
Response to inspections

* 25. Bylaw Enforcement / Property Standards - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Response to resident's bylaw questions and concerns

* 26. Accessibility - How satisfied are you with the accessibility in the Township?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Township properties are easily accessed
Township Accessibility Plan meets my family's needs. Accessibility Plan

* 27. Council - How satisfied are you with the service delivery?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Council members keep us updated on Township business
Access to Council agendas and minutes on the website (www.ramara.ca)
Council considers financial impacts of their decisions

* 28. How can the Township of Ramara improve customer service?

* 29. Name and contact information (optional):


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