Please complete the following information.

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* 1. General Details

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* 2. How did you hear about BizJet FBO?

Please rate your overall experience with BizJet based on your last service/visit. Rate the overall experience with a 5 being Excellent and 1 being Poor.

Directions: In order to record your response you must click on a circle. The circle will turn black to notify you that your response has been recorded. 

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* 3. Contact and Communication

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
BizJet website ease to navigate
Ability to locate BizJet contact information
Ease of contacting BizJet via telephone or email
Response time by BizJet staff

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* 4. Location and Arrival

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
Ease of locating BizJet upon landing
Signage and directions for BizJet
Friendly and professional greeting by staff
Hours of operation

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* 5. Facility

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
Hangar availability for date(s) requested
Facility cleanliness
Restroom cleanliness
Amenities provided in lounge
Lobby spacious and comfortable

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* 6. Services

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
Transportation arrangements
Accommodation arrangements
Local recommendations offered and/or provided
Quick turn time
Aircraft preparation for departure
Fuel price
Ease of departure process

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* 7. Staff and Personnel

  1 - Poor 2 3 - Average 4 5 - Excellent N/A
Professional appearance of line service
Staff and personnel interaction with passengers and/or crew
Customer service provided
Exceeded expectations / willingness to go above and beyond

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* 8. How likely are you to use BizJet services again

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* 9. How likely are you to recommend BizJet service to others

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* 10. Please list any additional services you would recommend BizJet add to the FBO

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* 11. Other comments or suggestions

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* 12. Would you like a BizJet representative to contact you to discuss your comments?

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* 13. Insert contact information here for a representative to contact you

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* 14. May we use you as a satisfied customer reference?

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