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RFD Marketplace Survey
1.
Do you shop at third-party/marketplace vendors?
Yes, with no hesitation.
Sometimes, but I am cautious.
Never.
I am unsure of the difference between a standard retailer and a third-party vendor.
2.
Which of the following marketplace sellers have you made a purchase from? (Select all that apply)
Amazon Storefront
Best Buy Marketplace
The Bay Marketplace
Loblaw Store Marketplace
Newegg Marketplace
Real Canadian Superstore Marketplace
Walmart Marketplace
Other (please specify)
None of the above
3.
Were you happy with the shopping experience/customer service?
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
Amazon Storefront
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
Best Buy Marketplace
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
The Bay Marketplace
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
Loblaw Store Marketplace
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
Newegg Marketplace
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
Real Canadian Superstore Marketplace
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
Walmart Marketplace
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
Other
Very Unsatisified
Unsatisified
Neutral
Satisified
Very Satisified
N/A
If you had an issue, was it resolved to your satisfaction?
4.
Have you made a purchase from a marketplace seller not listed above?
Yes
No, I have not made a purchase from a marketplace seller not listed above.
5.
If you responded yes to Question #4, please specify the name of the Marketplace? Were you happy with the shopping experience/customer service? If you had an issue, was it resolved to your satisfaction?
6.
Are you aware of the various/special terms and conditions on items sold through third-party marketplaces?
Yes
No
7.
What could marketplace stores do to increase your comfort level with shopping there? (Select all that apply)
Better customer service
Better/faster shipping options
Better return/refund policies
Better visibility into the history/reputation of the sellers
Other (please specify)
8.
If you make a purchase at a third-party marketplace, what payment system do you use?
PayPal
Credit Card
Email money transfer
Gift cards
Other (please specify)
9.
Do you have any other comments, concerns, or experiences that you would like to share about third-party marketplace sellers in Canada?