Customer Experience Survey Question Title * 1. Please rate your satisfaction with our services: Very dissatisfied Dissatisfied Neither dissatisfied nor satisfied Satisfied Very satisfied Very dissatisfied Dissatisfied Neither dissatisfied nor satisfied Satisfied Very satisfied Question Title * 2. Has your problem been solved? Yes No Question Title * 3. Could you tell us the reason for your dissatisfaction? (you can select multiple reasons) The service agent could not understand my question. The service agent's service attitude is poor. The solution provided by the service agent cannot solve my problem. The solution provided by the service agent is too complex and difficult to apply. The service agent is inefficient in solving the problem quickly. The service experience is poor. (e.g. long waiting time, and session interruption) Question Title * 4. Other comments or recommendations Done
