Student Success Network

About Student Success Network

SSN is a community of 80 organizations working together to improve programming, practice, and policy to close opportunity gaps for youth in NYC. Founded in 2013 by the leaders of 15 education and youth development organizations, The Network was built on a shared understanding that all organizations could serve more students more effectively by collaborating instead of competing.  At that time, there was little infrastructure to support collaboration, and youth-serving organizations had limited capacity alone to create or influence the systems, solutions, and structures to address the complexity of barriers their students faced.  

Most recently, COVID-19 has sharpened the focus of inequitable systems on black, brown, and marginalized communities across the city and has presented unprecedented challenges for Network members.  Though intensified now, these barriers to opportunity have existed long before the pandemic.  We know that, as a field, we are not going to see lasting change by doing what’s always been done; programs and interventions are necessary, but not sufficient.  Today, we carry out activities to build the capacity of our members - in partnership with other organizations - in addressing root causes of inequitable outcomes. Specifically, we:
  • Conduct research to expand collective knowledge about key challenges and solutions related to inequitable outcomes;
  • Build practitioner capacity to create stronger organizations, more impactful programming, and better systems;
  • Fuel collaborations and working groups, in partnership with others throughout the city, to develop policy and practice solutions for key barriers to equitable outcomes;
  • Share and scale solutions to disseminate evidence-based practices and approaches.
Position Summary

Student Success Network is seeking a part-time Member Support Associate to support practitioners in gathering high-quality data measuring student social-emotional learning growth. 


This is a part time, temporary role, beginning in August 2021 and ending in June 2022.   During the months of August-November and April-June, we estimate that the role will require approx. 15-20 hours/week. During the months of December-March, we estimate that the role will require approx. 10 hours/week. There may be the option for extension beyond June 2022.

Core responsibilities include: 

  • Create and manage communications to Network members participating in the survey effort;
  • Conduct 1-1 meetings as needed to answer questions and direct members to the appropriate resources; 
  • Provide overall project management, including maintaining records of who is participating and their timelines;
  • Manage relationship with Resonant Education, our online survey platform provider, to ensure member experience is strong;
  • Run regular trainings to educate members on survey program and update training materials as needed; 
Ideal characteristics and skills: 
  • Stellar project management, with a proven ability to create and manage project plans on tight deadlines with a high level of accuracy;
  • Customer service oriented;
  • Ability to anticipate potential roadblocks and develop solutions for overcoming them;
  • Excellent written and verbal communication skills; 
  • Comfortable with technology and committed to using it to improve processes, specifically:
  • Interested in Racial Equity, including expanding your analysis and knowledge about the role that racial inequity plays in our society, and building and/or deepening your commitment to racial justice work;
  • Knowledgeable about the challenges and opportunities associated with data-driven improvement in the nonprofit setting;
  • Excited by the challenges and opportunities for growth in a young, rapidly evolving organization.
Education and Work Experience:
  • Bachelor’s degree required; Master’s degree a plus but not required
  • Minimum 5 years work experienceWe're looking for the best candidate for the job, so we encourage those interested to apply even if they do not fulfill every qualification on paper.

Benefits and cool perks: 
  • Being a part of a small but mighty team in addition to a larger network of the city’s most innovative and impactful nonprofits
  • Annual Professional Development Budget
  • Great Retirement & Healthcare Plans
  • Flexible work space
  • Flexible work from home policy
  • Flexible vacation policy
  • Occasional team lunches and outings 


*Note: we are currently fully remote until it is safe to return to the office
Student Success Success is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Student Success Network offers a full benefits package and multiple opportunities for professional growth.

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Individuals seeking employment at the Student Success Network are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us improve our work.

Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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