At Plymouth Community Homes, we are a non-profit organisation which means we use all the rent we collect to ensure that your home is a safe, warm and comfortable place to live, as well as to provide services, improve your neighbourhood, and fund the building of more, much-needed new homes to meet a growing need for affordable housing.

Our social rents are the fourth lowest in the country and are generally around 50% lower than market rent, with our affordable rents on newer homes 80% of market rent.

Every year, we increase our rents along with other housing associations, following a formula set by the Government. This allows us to maintain and improve your home, improve the neighbourhood you live in, and build new homes, all while keeping up with rising costs for materials, staff and contractors.
It is important that we understand what services or areas you feel are the most important for your rent to support.

Please complete this short survey for a chance to win one of 2 x £75 supermarket vouchers of your choice.

Don't miss the deadline - This survey will close at 11pm on 26th October 2025. If you would like to know more please feel free to call us on 0808 230 6500 or email residentinvolvement@plymouthcommunityhomes.co.uk

NOTE: What is rent convergence?
Rent convergence is a plan from the Government to make rents fairer for people living in social housing. This means that similar homes in the same area will have similar rent. To do this the Government uses a formula that looks at things like how much the home is worth, how big it is, and how much people earn in the area.

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* What services or areas do you feel are most important for your rent to support? (please tick all that apply)

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* How well do you understand where we spend your rent money?

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* Do you agree that similar properties in the same street should pay similar amounts of rent?

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* If two similar homes have different rents, the government is considering a policy to gradually increase the lower rent until both homes pay the same.
For example:
- One tenant pays £100 per week
- Their neighbour pays £96 per week

The idea is to add £1 or £2 extra per week to the lower rent each year, on top of the usual annual increase.
- If the rent goes up by £1 per week each year, it would take 4 years to reach £100
- If it goes up by £2 per week each year, it would take 2 years

Which option do you think is fairer?

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* Do you feel your rent offers good value for money?

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* How would you prefer to receive information about rent changes and how the money is spent? (Please tick all that apply)

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* Are you aware of the support and advice we provide on a range of money matters?

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* Would you be interested in giving feedback on how rent income is spent?

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* Have you completed a PCH survey before?

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* How satisfied were you with this feedback form?

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* Do you agree that PCH values suggestions and ideas from residents and uses this feedback to influence service quality and delivery?

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* Do you agree that PCH works in partnership with residents and provides opportunities for you to hold us to account about the quality of our homes and services?

Help us make sure we reach all residents
In this section, we ask you to tell us a bit more about yourself to help to make sure we are hearing from a range of voices. Please note that disclosing this information is optional. All feedback is confidential, and is collected solely for reporting purposes which will be anonymous and will not be used to identify any individual resident.

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* Are you a PCH resident?

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* Which of these age groups are you in?

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* Are you?

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* To which of these groups do you belong?

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* Which of these best describes your current circumstances? (Please tick all that are relevant)

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* Thank you for your feedback.
Please select from the following options. Disclosing this information is optional and you are only asked to provide your contact details if you have chosen to enter the prize draw or have expressed interest in receiving follow-up communication or getting involved with PCH.
Please note: This information will not be included in the report and will be used solely for administering the prize draw or responding to your request.

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* Please enter your details below if you have ticked any box above

Thank you for completing our survey. For information about this survey or to discuss getting involved, please contact Resident Involvement Team on FREEPHONE 0808 230 6500 or email residentinvolvement@plymouthcommunityhomes.co.uk

PRIVACY NOTICE
Important Notice: Your feedback is valuable to us and we acknowledge that some of the content may be sensitive and results will be anonymised to protect your identity. However, by participating in this survey, you are disclosing information at your own discretion. PCH may be able to signpost you to support and we will respond to safeguarding issues and any other welfare disclosures.

Please note this survey is confidential. All survey results will be anonymised in report. The information you provide will be stored securely and handled according to GDPR regulations. You are only asked to give your contact details if you have specified that you want to be entered into the PCH prize draw to be won by a PCH tenant or have ticked any of the boxes re feedback or joining an information list. A Prize Draw Winner will be chosen at random after the survey has closed. The winner will be notified in due course. If the selected winner cannot be contacted within 10 working days, an alternative winner will be chosen. We will not publicise the winner's details unless we have permission to do so. For more information on how we handle your personal data and your individual rights, please refer to the Privacy Notices on our website or request a paper copy from us.

Specific housing issues or complaints
We strongly recommend that you contact your Housing Officer with regard to specific problems that you may have mentioned in this survey, or discuss your complaint with our Customer Experience Team by calling 0808 230 6500. Please note we will not accept comments that are discriminatory, defamatory or that use offensive language.

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