The Clerk's Office of the United States District Court is conducting this survey to assess the quality of service that the court provides to you, our customer. The results of this survey will play a major role in our ongoing commitment to provide you with the highest level of customer service. We would appreciate your taking a few minutes to complete this survey. Since we are looking for the greatest amount of feedback from all types of users, we encourage you to forward this survey to other users of the U.S. District Court.

Please check the following category that best describes you, as a customer and include contact information so that we may reach you regarding your comments:

Question Title

* Please check the following category that best describes you, as a customer and include contact information so that we may reach you regarding your comments:

Please select Location: (if you frequent more than one division, feel free to fill out this survey for each location.)

Question Title

* Please select Location: (if you frequent more than one division, feel free to fill out this survey for each location.)

Telephone Personnel Service

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* Telephone Personnel Service

  Very Satisfied Satisfied Dissatisfied* No Opinion
Professional Courtesy
Knowledge
Helpfulness
Efficiency, Accuracy,Timeliness
Accessibility to Staff
Accessibility to Information
Accessibility to Files
Returning Phone Calls
Intake/Counter Service

Question Title

* Intake/Counter Service

  Very Satisfied Satisfied Dissatisfied* No Opinion
Professional Courtesy
Knowledge
Helpfulness
Efficiency, Accuracy,Timeliness
Accessibility to Staff
Accessibility to Information
Accessibility to Files
Waiting in line at Intake
Returning Phone Calls
Acknowledgment While Waiting
How often do you visit the Clerk's office in an average month?
(Please use a numeric value)

Question Title

* How often do you visit the Clerk's office in an average month?
(Please use a numeric value)

Overall, how would you rate the employee who waited on you?

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* Overall, how would you rate the employee who waited on you?

Courtroom Personnel Service

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* Courtroom Personnel Service

  Very Satisfied Satisfied Dissatisfied* No Opinion
Professional Courtesy
Knowledge
Helpfulness
Efficiency, Accuracy,Timeliness
Accessibility to Staff
Accessibility to Information
Accessibility to Files
Returning Phone Calls
How often do you visit the Courtrooms in an average month?
(Please use a numeric value)

Question Title

* How often do you visit the Courtrooms in an average month?
(Please use a numeric value)

Overall, how would you rate the employee who waited on you?

Question Title

* Overall, how would you rate the employee who waited on you?

Management/Administrative Personnel Service

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* Management/Administrative Personnel Service

  Very Satisfied Satisfied Dissatisfied* No Opinion
Professional Courtesy
Knowledge
Helpfulness
Accessibility to Staff
Accessibility to Information
Accessibility to Files
Returning Phone Calls
How often do you speak with management in an average month? 
(Please use a numeric value)

Question Title

* How often do you speak with management in an average month? 
(Please use a numeric value)

Overall, how would you rate the employee who waited on you?

Question Title

* Overall, how would you rate the employee who waited on you?

Comments

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* Comments

For a follow up to your comments and/or ratings, please include your name and number

Question Title

* For a follow up to your comments and/or ratings, please include your name and number

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