Hey Friend, tell us, how do you spend money?

We'd love your feedback!

How we spend money is evolving, and we believe in offering the right solutions for you.

Your opinion on what a transactional deposit account (checking account) should be is very important to us. Your feedback will enable us to equip you with the most straightforward options to spend, budget and save your money.

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* 1. Which do you prefer to use most often?

Debit Cards

Credit Cards

Paper Checks

Cash

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* 2. Which do you prefer?

Paper statements printed & mailed to you

E-Statements you can view online anytime

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* 3. Which method of paying bills do you prefer?

I send my payments digitally through online banking

I send my payments by check in the mail

I set automatic payment withdrawals

Other (please specify)

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* 4. Which account feature is most important to you? Please note your feelings on the following...

	Not Important	Somewhat Important	Very Important
Free from monthly fees	Free from monthly fees Not Important	Free from monthly fees Somewhat Important	Free from monthly fees Very Important
Earn interest on your balance when you qualify	Earn interest on your balance when you qualify Not Important	Earn interest on your balance when you qualify Somewhat Important	Earn interest on your balance when you qualify Very Important
Receive cash back when you qualify	Receive cash back when you qualify Not Important	Receive cash back when you qualify Somewhat Important	Receive cash back when you qualify Very Important
Free Online Banking	Free Online Banking Not Important	Free Online Banking Somewhat Important	Free Online Banking Very Important
Mobile banking access	Mobile banking access Not Important	Mobile banking access Somewhat Important	Mobile banking access Very Important
ATM fee refunds anywhere in the US	ATM fee refunds anywhere in the US Not Important	ATM fee refunds anywhere in the US Somewhat Important	ATM fee refunds anywhere in the US Very Important

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* 5. On a scale of 1-5, with 5 being most desired, how would you rate current features that are included with Richwood Bank's checking accounts?

	1- Not important to me	2- Kind of perks my interest	3- Neutral	4- Would be nice to have	5- Very important to me
Online Banking access	Online Banking access 1- Not important to me	Online Banking access 2- Kind of perks my interest	Online Banking access 3- Neutral	Online Banking access 4- Would be nice to have	Online Banking access 5- Very important to me
Mobile Banking access	Mobile Banking access 1- Not important to me	Mobile Banking access 2- Kind of perks my interest	Mobile Banking access 3- Neutral	Mobile Banking access 4- Would be nice to have	Mobile Banking access 5- Very important to me
Mobile check deposit (take a photo of a check to make a virtual deposit into your account)	Mobile check deposit (take a photo of a check to make a virtual deposit into your account) 1- Not important to me	Mobile check deposit (take a photo of a check to make a virtual deposit into your account) 2- Kind of perks my interest	Mobile check deposit (take a photo of a check to make a virtual deposit into your account) 3- Neutral	Mobile check deposit (take a photo of a check to make a virtual deposit into your account) 4- Would be nice to have	Mobile check deposit (take a photo of a check to make a virtual deposit into your account) 5- Very important to me
Secure Identity (24/7/365 total identity monitoring and recovery)	Secure Identity (24/7/365 total identity monitoring and recovery) 1- Not important to me	Secure Identity (24/7/365 total identity monitoring and recovery) 2- Kind of perks my interest	Secure Identity (24/7/365 total identity monitoring and recovery) 3- Neutral	Secure Identity (24/7/365 total identity monitoring and recovery) 4- Would be nice to have	Secure Identity (24/7/365 total identity monitoring and recovery) 5- Very important to me
Personalized photo on your debit card	Personalized photo on your debit card 1- Not important to me	Personalized photo on your debit card 2- Kind of perks my interest	Personalized photo on your debit card 3- Neutral	Personalized photo on your debit card 4- Would be nice to have	Personalized photo on your debit card 5- Very important to me
Unlimited monthly transactions	Unlimited monthly transactions 1- Not important to me	Unlimited monthly transactions 2- Kind of perks my interest	Unlimited monthly transactions 3- Neutral	Unlimited monthly transactions 4- Would be nice to have	Unlimited monthly transactions 5- Very important to me
Unlimited coin machine usage	Unlimited coin machine usage 1- Not important to me	Unlimited coin machine usage 2- Kind of perks my interest	Unlimited coin machine usage 3- Neutral	Unlimited coin machine usage 4- Would be nice to have	Unlimited coin machine usage 5- Very important to me
Fraud monitoring on all purchases	Fraud monitoring on all purchases 1- Not important to me	Fraud monitoring on all purchases 2- Kind of perks my interest	Fraud monitoring on all purchases 3- Neutral	Fraud monitoring on all purchases 4- Would be nice to have	Fraud monitoring on all purchases 5- Very important to me
Credit score monitoring	Credit score monitoring 1- Not important to me	Credit score monitoring 2- Kind of perks my interest	Credit score monitoring 3- Neutral	Credit score monitoring 4- Would be nice to have	Credit score monitoring 5- Very important to me
Card Control (turn your debit card on or off as you travel)	Card Control (turn your debit card on or off as you travel) 1- Not important to me	Card Control (turn your debit card on or off as you travel) 2- Kind of perks my interest	Card Control (turn your debit card on or off as you travel) 3- Neutral	Card Control (turn your debit card on or off as you travel) 4- Would be nice to have	Card Control (turn your debit card on or off as you travel) 5- Very important to me
Financial advisor consultation	Financial advisor consultation 1- Not important to me	Financial advisor consultation 2- Kind of perks my interest	Financial advisor consultation 3- Neutral	Financial advisor consultation 4- Would be nice to have	Financial advisor consultation 5- Very important to me
A complimentary box of checks annually	A complimentary box of checks annually 1- Not important to me	A complimentary box of checks annually 2- Kind of perks my interest	A complimentary box of checks annually 3- Neutral	A complimentary box of checks annually 4- Would be nice to have	A complimentary box of checks annually 5- Very important to me

Other features not listed? Please comment below.

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* 6. What account features would you like Richwood Bank to offer that they don't currently have?

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* 7. Coming soon we will offer cash back rewards for debit card purchases made at local business customers who also bank at Richwood. Would you be interested in this new program?

Tell me more!

No, thank you

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* 8. How likely are you to refer Richwood Bank to family and friends?

1 No way

5 Maybe

10 Absolutely

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. Which Richwood Bank office do you patron most often?

Richwood

Plain City

Marysville

LaRue

Huntsville

Delaware

Springfield- Limestone

Springfield- Downtown

Bellefontaine

Online Banking

Call Center

Not a current Richwood Bank customer

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* 10. Not a Richwood Bank customer? If you don't mind us asking, where do you bank? (Answer optional)

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* 11. Are there any thoughts, comments or suggestions you have to help make Richwood Bank better?

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* 12. Follow up request (Optional)

Name

Phone Number

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* 13. Which age bracket do you fall within?

Under 21

21-30

31-45

46-60

60+