We'd love your feedback!

How we spend money is evolving, and we believe in offering the right solutions for you. 

Your opinion on what a transactional deposit account (checking account) should be is very important to us.  Your feedback will enable us to equip you with the most straightforward options to spend, budget and save your money.

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* 1. Which do you prefer to use most often?

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* 2. Which do you prefer?

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* 3. Which method of paying bills do you prefer?

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* 4. Which account feature is most important to you? Please note your feelings on the following...

  Not Important Somewhat Important Very Important
Free from monthly fees
Earn interest on your balance when you qualify
Receive cash back when you qualify
Free Online Banking
Mobile banking access
ATM  fee refunds anywhere in the US

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* 5. On a scale of 1-5, with 5 being most desired, how would you rate current features that are included with Richwood Bank's checking accounts?

  1- Not important to me 2- Kind of perks my interest 3- Neutral 4- Would be nice to have 5- Very important to me
Online Banking access
Mobile Banking access
Mobile check deposit (take a photo of a check to make a virtual deposit into your account)
Secure Identity (24/7/365 total identity monitoring and recovery)
Personalized photo on your debit card
Unlimited monthly transactions
Unlimited coin machine usage
Fraud monitoring on all purchases
Credit score monitoring
Card Control (turn your debit card on or off as you travel)
Financial advisor consultation
A complimentary box of checks annually

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* 6. What account features would you like Richwood Bank to offer that they don't currently have?

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* 7. Coming soon we will offer cash back rewards for debit card purchases made at local business customers who also bank at Richwood. Would you be interested in this new program?

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* 8. How likely are you to refer Richwood Bank to family and friends?

1 No way 5 Maybe 10 Absolutely
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i We adjusted the number you entered based on the slider’s scale.

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* 9. Which Richwood Bank office do you patron most often?

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* 10. Not a Richwood Bank customer?  If you don't mind us asking, where do you bank?  (Answer optional)

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* 11. Are there any thoughts, comments or suggestions you have to help make Richwood Bank better?

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* 12. Follow up request (Optional)

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* 13. Which age bracket do you fall within?

0 of 13 answered
 

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