2016 Holiday Traditions Guest Satisfaction Survey

Thank you for visiting RBG today!

Please let us get to know you...

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* 1. Is this your first time visiting Royal Botanical Gardens?

Yes

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* 2. How many guests are visiting with you today?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 3. What is your postal code?

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* 4. Approximately how long was your visit with us today?

30 minutes or less

1 hour

1.5 hours

2 hours

2.5 hours

3 hours

3.5 hours

4 hours

4.5 hours or longer

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* 5. Approximately how many kilometres did you travel to visit us today?

Under 5 kms

5-10 kms

10-20 kms

20-30 kms

30-40 kms

40-50 kms

50-60 kms

60-70 kms

70-80 kms

90-100 kms

100 kms or more

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* 6. What was your main reason for visiting Royal Botanical Gardens today?

Holiday Traditions event/RBG Train Show

Special Program (Visit with Santa /Brunch with Santa/ Fest of Ales, HPO concert, etc.)

Visit the Gardens

Family Entertainment

Dining (Greenhouse Café or Rock Garden Café)

Shopping (Shop @ the Gardens)

Corporate Event/Private Function

Other (please specify)

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* 7. How would you rate your overall experience today at Royal Botanical Gardens?

Poor

Somewhat satisfactory

Satisfactory

Very Good

Excellent

Poor

Somewhat satisfactory

Satisfactory

Very Good

Excellent

Comments

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* 8. How would you rate the level of customer service you experienced today?

Poor

Somewhat Satisfactory

Satisfactory

Very Good

Excellent

Poor

Somewhat Satisfactory

Satisfactory

Very Good

Excellent

Comments

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* 9. How did you arrive at Royal Botanical Gardens today?

By personal vehicle

By taxi/cab

By public transit bus

By chartered bus

By bicycle

By walking on foot

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* 10. How did you hear about Royal Botanical Gardens' Holiday Traditions event?

CHCH News

Newspaper Ads

Social Media (Facebook, Instagram, Twitter)

e-RBG electronic newsletter

Word of Mouth (Family, Friends)

Internet Search (Google, Yahoo, etc.)

I didn't know about the Holiday Traditions event before I arrived

Other (please specify)

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* 11. If you pre-registered for an event at RBG, how easy was it to purchase your tickets online?

Quick and easy!

Extremely difficult

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 12. How likely are you to recommend Royal Botanical Gardens' Holiday Traditions event to a friend or family member?

Very Unlikely

Likely

Highly Likely

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 13. Are you a member of Royal Botanical Gardens?

Yes