Your Details

Goulburn Valley Water are visiting our towns to find out what our customers think of our service and find out how we could improve. Please answer as many questions as you want.

* 1. What type of Goulburn Valley Water customer are you?

* 2. Which of the following age groups do you belong to?

* 3. In which town are you located?

* 4. What are the services that GVW provides to customers in your town?

* 5. These are questions about the quality of the water and its supply in your area. Overall how satisfied or dissatisfied are you with the.....

  Very satisfied Satisfied Neither Dissatisfied Very Dissatisfied
Taste of the water
Colour of the water
Smell of the water
Pressure of the water
Reliability of the water
Early notification when water is unavailable due to repairs

* 6. Please rate GVW on the following the attributes...

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
GVW is efficient and well managed
GVW responds quickly to faults
GVW keeps customers informed
GVW provides value for money
GVW is easy to deal with
I trust GVW
GVW cares for its customers
GVW is environmentally responsible

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