Alexandra Marine and General Hospital

YOUR CARE. YOUR VOICE.

Our patient experience surveys provide us with valuable information about the way you feel about our care/services.

We use your feedback to identify areas for improvement so that we can continue to provide high-quality health care.

If a question does not apply to you, please leave it blank.

THANK YOU for your feedback.

* 2. Would you recommend this hospital to your family and friends?

* 3. Rate the care you received at this hospital.

* 4. During my stay:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
I was treated with courtesy and respect.
I was carefully listened to.
There was enough done to address any pain/discomfort I had.
Things were explained to me in a way I could understand.
My questions were answered to my satisfaction.
I felt included in planning my care.
My fears/anxieties were addressed.
My call bell was answered in a reasonable amount of time.
Staff ensured my stay was as restful as possible.
The environment was kept clean and free of clutter.
It was easy to get into rooms and washrooms.

* 5. Were you encouraged to be active at least 3 times per day?

* 6. As I prepare to leave the hospital:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
I have a good understanding of my condition and what I need to be aware of.
My medications have been explained to me in a way I can understand.
I know who to call if I have any questions or concerns.

* 7. Is there anyone you would like us to recognize for outstanding service?

* 8. Do you have any suggestions to help us improve our service?

* 9. Would you like someone to contact you regarding this survey?

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