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Dromara & Drumgooland Credit Union Member Survey 2026
SECTION 1: Membership & Usage
1.
How long have you been a member of Dromara & Drumgooland Credit Union?
Less than 5 years
Between 6 & 10 years
11 to 20 years
21 years and longer
2.
How do you normally conduct your business with the Credit Union? (Select all that apply)
By going to the credit union
By phone
Online
By standing order / direct debit
3.
What services provided by Dromara & Drumgooland Credit Union do you make use of? (Select all that apply)
General savings
Minor savings
Loans
Foreign Exchange
Oil Stamps
4.
Are you a member of any other Credit Union?
Yes
No
5.
What office do you mostly use for your credit union business?
Castlewellan
Newcastle
Rathfriland
Hilltown
Mayobridge
Bright
Dromara
Kilcoo
Online
SECTION 2: Satisfaction & Opinions
6.
Thinking about the services offered by Dromara & Drumgooland Credit Union, please indicate how satisfied you are with each of the following
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
The range of services available
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Level of privacy in dealing with the credit union
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Professionalism of staff
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
The loan application process
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Speed of approval
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Speed of service in the Credit Union
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7.
Please indicate whether you agree, disagree or don’t know about each of the following (Likert scale):
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
The opening hours suit my needs
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
I never have to queue too long
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
The staff are very friendly and helpful
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
The credit union is important to the local community
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
I understand how the loan process works
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
The Credit Union is the best place to save
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
The credit union is the best place to borrow
Agree to a great extent or fully agree with the statement.
Agree to a certain extent.
Don’t know
Disagree
SECTION 3: Loans, Borrowing & Savings
8.
8. Have you borrowed from Dromara & Drumgooland Credit Union in the past?
Yes
No
9.
If you wanted to take out a loan in the future, would Dromara & Drumgooland Credit Union be your first choice?
Yes
No
10.
How would you prefer to apply for a loan?
At the ordinary counter
At a separate loans counter
In a private interview room
Online
By phone
11.
Do you have any suggestions / feedback regarding the loan application / approval process?
12.
What is the single most important factor when you choose where to borrow?
Being able to borrow the amount I need
Getting a fast response to my loan application
The rate of interest
Personal trust / relationship
Ease of application
Having free loan protection insurance
13.
Do you consider Dromara & Drumgooland Credit Union to be your Primary Financial Institution (your main banking source)?
Yes
No
14.
How well do you feel Dromara & Drumgooland Credit Union explains the risks and costs of its loans?
Very clearly
Somewhat clearly
Often find the information confusing
15.
How likely are you to recommend Dromara & Drumgooland Credit Union to a friend or colleague? 0 Lowest - 10 Highest
0
1
2
3
4
5
6
7
8
9
10
0
1
2
3
4
5
6
7
8
9
10
SECTION 4: Future Services
16.
Please indicate how likely you would be to use the following services if they were provided in the future (Likert scale):
Very Unlikely to Use it.
Unlikely to Use it.
Neutral
Likely to Use it.
Very Likely to Use it.
Specialist Savings Accounts (ISA)
Very Unlikely to Use it.
Unlikely to Use it.
Neutral
Likely to Use it.
Very Likely to Use it.
Mortgage
Very Unlikely to Use it.
Unlikely to Use it.
Neutral
Likely to Use it.
Very Likely to Use it.
A debit card
Very Unlikely to Use it.
Unlikely to Use it.
Neutral
Likely to Use it.
Very Likely to Use it.
Revolving credit (Similar to overdraft)
Very Unlikely to Use it.
Unlikely to Use it.
Neutral
Likely to Use it.
Very Likely to Use it.
SECTION 5: Farming (Conditional Section)
17.
If you operate a farm business, what are your primary financing needs in 2026/2027? (Select all that apply)
Land purchase or leasing
Farm machinery or infrastructure
Livestock / Working Capital
Other (please specify)
18.
Would you consider taking a credit union loan to help finance your farm business?
Yes
No
SECTION 6: Digital Services
19.
Do you make use of any of our new online services?
Yes
No
20.
What is the main reason you have NOT used our Mobile App or Online Banking?
I prefer dealing with staff in person
I have concerns with cybersecurity / online security
The app is difficult to use or set up
It lacks the features I need (e.g. making external payments)
Other (please specify)
21.
On a scale of 1 to 10, how confident do you feel using digital financial services? 0 Lowest - 10 Highest
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
SECTION 7: Demographics
22.
Are you?
Male
Female
Describe myself in another way
23.
Which of the following age groups are you in?
Under 18
Between 18 and 24
Between 25 and 44
Between 45 and 64
65 & over
24.
Which of the following best describes your occupation?
Student
Unemployed
Homemaker
Retired
Employed
Self-employed
Work part-time
Other (please explain)
25.
Would you like your employer to offer a Payroll Deduction Scheme?
Yes
No
If yes, can you name your Employer?
SECTION 8: Support Preferences
26.
If you required extra support (e.g. due to a health condition or life event), how would you prefer to let us know?
A private self-identification form on our website/app
A phone call to a dedicated Member Support officer
A private meeting in a branch interview room
I would prefer not to disclose this at all
27.
Do you consider yourself to be a vulnerable member? e.g. Disability, Mental Health Issues
Yes
No
28.
If you consider yourself to be vulnerable or in need of extra assistance, have you disclosed this to us?
Yes
No
N/A
29.
If you haven’t disclosed that you are vulnerable or in need of extra assistance, can you tell us why?
SECTION 9: Prize Draw (Optional)
30.
This survey is confidential, but if you would like to be entered into a prize draw to win a £50 Amazon Voucher, please provide:
1. Member Number or 2. Full Name
