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* 1. Have you had occasion to visit the Express Driver’s License Facility located
within the Roscoe Village Hall?

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* 2. What services did you utilize while visiting the Roscoe Express Facility? (please check all that apply)

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* 3. How would you rate your overall customer service experience while visiting
the Roscoe Express facility?

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* 4. Have you had occasion to visit the Secretary of State Driver’s License website
www.cyberdriveillinois.com?

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* 5. What services did you utilize through the ‘Cyberdrive Illinois’ website?

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* 6. How would you rate your overall ease of use and customer experience while
utilizing the ‘Cyberdrive Illinois’ website?

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* 7. When using the Roscoe Express Facility, please rate your satisfaction of the following items on a scale of 1-5:

  Completely Unsatisfied Completely Satisfied
Parking
Services Offered
Hours of Operation
ADA Accessibility 
Customer Service 
Convenience of Location

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* 8. What additional services would you like to see offered at the Roscoe Express
Facility?

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* 9. If the Secretary of State were to discontinue operating the Roscoe Express
Facility, where would you go for driver’s license and registration services?

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* 10. Please provide any additional comments or suggestions regarding the Roscoe
Express Facility.

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