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STELLENBOSCH MUNICIPAL CUSTOMER SATISFACTION SURVEY

The customer satisfaction survey is an instrument applied by the Stellenbosch Municipality to continuously monitor, improve and assess the provision of services to its residents/customers in the municipal area (WC024).
1.In which Ward do you live in the Stellenbosch Municipal Area (WC024)?
2.Do you have access to basic services?
3.Indicate your satisfaction with the provision of basic services?
4.Do you receive your municipal account statement (bill) on a monthly basis?
5.Do you receive notices of municipal service interruptions?
6.Are Municipal Buildings you visit easily accessible and cater for the elderly and people with disabilities?
7.How would you rate the quality of services you receive from the municipality in dealing with your account queries and complaints?
8.What is your confidence in the current Municipal Administration with regards to good governance?
9.Indicate your overall happiness with the Municipality’s Services?
10.Have you attended an Integrated Development Planning (IDP) / Budget meeting (in person or online) of the Municipality in the past 18 months?