* 1. Name/ Nomme de plume

* 2. Time wearing the headset & type of call centre (e.g inbound/ outbound/ insurance/mail-order/ etc):

* 3. The best thing about working in a call centre is..

* 4. If I could change one thing about my call centre it would be.

* 5. Most callers are..

* 6. Worst call:

* 7. Funniest call centre moment:

* 8. Call centres – good or bad?

* 9. Why?

* 10. Does the call centre have a future?

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