2018 JCDPH Environmental Health Customer Satisfaction Survey

Question Title

* 1. What service or inspection did you receive?

Food/lodging inspection

Well/water sampling

Well/water permit

Septic system permit

Plan review

Animal control

Other (please specify)

Question Title

* 2. How would you rate staff promptness and response time?

	Above Average	Average	Below Average
Office Staff	Office Staff Above Average	Office Staff Average	Office Staff Below Average
Field Staff	Field Staff Above Average	Field Staff Average	Field Staff Below Average

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* 3. How would you rate the professionalism and courtesy of our staff?

	Above Average	Average	Below Average
Office Staff	Office Staff Above Average	Office Staff Average	Office Staff Below Average
Field Staff	Field Staff Above Average	Field Staff Average	Field Staff Below Average

Question Title

* 4. How would you rate the knowledge of our staff?

	Above Average	Average	Below Average
Office Staff	Office Staff Above Average	Office Staff Average	Office Staff Below Average
Field Staff	Field Staff Above Average	Field Staff Average	Field Staff Below Average

Question Title

* 5. How would you rate the availability of our staff?

	Above Average	Average	Below Average
Office Staff	Office Staff Above Average	Office Staff Average	Office Staff Below Average
Field Staff	Field Staff Above Average	Field Staff Average	Field Staff Below Average

Question Title

* 6. How clear and helpful have we been in giving you information?

	Above Average	Average	Below Average
Office Staff	Office Staff Above Average	Office Staff Average	Office Staff Below Average
Field Staff	Field Staff Above Average	Field Staff Average	Field Staff Below Average

Question Title

* 7. The Environmental Health Section is open Monday-Friday from 7 AM-6 PM and the Animal Shelter is open Monday-Saturday from 9 AM-12 PM, 2 PM- 4 PM. Do these hours meet your needs?

Yes

No

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* 8. If no, please check the hours that would meet your needs. Check all that apply.

Weekend hours

Other (please specify)

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* 9. Anything else you would like to share with us?