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* 1. What is your First and Last Name?

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* 2. What is your Property Address?

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* 3. On a scale of 1-10, with 1 being not so desirable and 10 being extremely desirable, what one thing has to happen in this transaction for your experience to be a 10? What is important to you about that?

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* 4. If we could add just one more thing, what other thing has to happen to make your experience a 10+? What is important to you about that?

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* 5. If we could add just one more thing for this experience to be a 10++, what would it be? What is important to you about that?

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* 6. How does someone win with you?

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* 7. How does someone lose with you?

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* 8. What do you feel you have the right to expect from us?

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* 9. What do you feel we have the right to expect from you?

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