Thank you for taking the time to complete this short survey. Your answers will be compiled and formatted by NAFCU and submitted to the governing agency before the deadline.

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* 1. Please enter your email address.

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* 2. What member service obstacles have posed the greatest challenges for your credit union?

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* 3. What are typical call wait times? Are other communications channels that the credit union offers faster or more responsive?

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* 4. What are the most important member service features or experiences that help your credit union produce a strong relationship with members?

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* 5. Does your credit union have a strategy for strengthening relationship banking models of service? If so, what actions are included within that strategy (e.g., branch expansion, call center expansion)?

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