Hollis Social Library Community Survey The Hollis Social Library is updating its Strategic Plan and would like your feedback. Whether you use the library often, occasionally, rarely, or never your responses will help guide library services, collections, programs, and facilities over the next several years.Our survey takes just 7 minutes to complete and you can enter to win a $50 Buckley's gift card. All responses are confidential. Library Use Question Title * 1. Do you have a Hollis Social Library card? Yes No Not Sure Question Title * 2. How often do you use the Hollis Social Library? Weekly Monthly A few times per year Rarely Never Question Title * 3. Which library services do you use? (Check all that apply.) Borrow physical materials Download ebooks or audiobooks Attend programs or events Use museum passes Use the Library of Things Use public computers or WiFi Printing, copying, scanning, or faxing Research or local history resources Study, work, or read in the library Children's area Ask staff for assistance I never use the library. Other (please specify) Question Title * 4. Which statement best describes your relationship with the library? I use the library regularly. I use the library occasionally. I primarily use digital library services. I primarily use computer/technology services. I attend programs but rarely borrow materials. I borrow materials but rarely attend programs. I rarely use the library. Programs & Events Question Title * 5. Have you attended a library program or event during the past 12 months? Yes No Question Title * 6. If YES, approximately how often? Monthly or more Several times per year Once or twice Not sure Question Title * 7. If you do not attend library programs regularly, what are the main reasons? (Check all that apply.) I was not aware of the programs being offered. Programs are scheduled at inconvenient times. Work commitments. Family commitments. I am too busy. Topics do not interest me. Transportation or travel time. Programs fill before I can register. I prefer activities I can do on my own. I prefer virtual options. I attended more programs in the past than I do now. Other (please specify) Question Title * 8. Which types of programs are you most interested in attending? (Choose up to 5.) Author talks Book discussions Local history General history Crafts and making Gardening Cooking or baking Home improvement/DIY learning Technology classes Computer help Health and wellness Financial topics Music or performances Family events Children's programs Teen programs Gaming Homeschool programs Community conversations Other (please specify) Question Title * 9. When are you most likely to attend a library program? (Check all that apply.) Weekday mornings Weekday afternoons Weekday evenings Saturday mornings Saturday afternoons I rarely attend programs Library Satisfaction Question Title * 10. Overall, how satisfied are you with the Hollis Social Library? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 11. Please rate your satisfaction with the following: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Collections Collections Very Satisfied Collections Satisfied Collections Neutral Collections Dissatisfied Collections Very Dissatisfied Collections N/A Programs and Events Programs and Events Very Satisfied Programs and Events Satisfied Programs and Events Neutral Programs and Events Dissatisfied Programs and Events Very Dissatisfied Programs and Events N/A Customer Service Customer Service Very Satisfied Customer Service Satisfied Customer Service Neutral Customer Service Dissatisfied Customer Service Very Dissatisfied Customer Service N/A Library Building and Spaces Library Building and Spaces Very Satisfied Library Building and Spaces Satisfied Library Building and Spaces Neutral Library Building and Spaces Dissatisfied Library Building and Spaces Very Dissatisfied Library Building and Spaces N/A Website and Online Resources Website and Online Resources Very Satisfied Website and Online Resources Satisfied Website and Online Resources Neutral Website and Online Resources Dissatisfied Website and Online Resources Very Dissatisfied Website and Online Resources N/A Communication Question Title * 12. How do you usually learn about library events and services? (Check all that apply.) Library email newsletter Library paper newsletter Library website Library staff Signs and displays in the library Facebook Instagram Local newspaper Friends of the Hollis Social Library Schools Community organizations Friends or family Community events Other (please specify) Question Title * 13. What is the BEST way for the library to communicate with you? Email newsletter Facebook Instagram Website Printed materials in the library Local newspaper School communications Other (please specify) Looking Ahead Question Title * 14. How valuable are the following library services to you or your household? Very Valuable Valuable Neutral Slightly Valuable Not Valuable Not Aware Physical collections Physical collections Very Valuable Physical collections Valuable Physical collections Neutral Physical collections Slightly Valuable Physical collections Not Valuable Physical collections Not Aware Digital collections (ebooks and audiobooks) Digital collections (ebooks and audiobooks) Very Valuable Digital collections (ebooks and audiobooks) Valuable Digital collections (ebooks and audiobooks) Neutral Digital collections (ebooks and audiobooks) Slightly Valuable Digital collections (ebooks and audiobooks) Not Valuable Digital collections (ebooks and audiobooks) Not Aware Programs and events Programs and events Very Valuable Programs and events Valuable Programs and events Neutral Programs and events Slightly Valuable Programs and events Not Valuable Programs and events Not Aware Museum passes Museum passes Very Valuable Museum passes Valuable Museum passes Neutral Museum passes Slightly Valuable Museum passes Not Valuable Museum passes Not Aware Library of Things (metal detector, label maker, etc.) Library of Things (metal detector, label maker, etc.) Very Valuable Library of Things (metal detector, label maker, etc.) Valuable Library of Things (metal detector, label maker, etc.) Neutral Library of Things (metal detector, label maker, etc.) Slightly Valuable Library of Things (metal detector, label maker, etc.) Not Valuable Library of Things (metal detector, label maker, etc.) Not Aware Technology help Technology help Very Valuable Technology help Valuable Technology help Neutral Technology help Slightly Valuable Technology help Not Valuable Technology help Not Aware Children's services Children's services Very Valuable Children's services Valuable Children's services Neutral Children's services Slightly Valuable Children's services Not Valuable Children's services Not Aware Local history resources Local history resources Very Valuable Local history resources Valuable Local history resources Neutral Local history resources Slightly Valuable Local history resources Not Valuable Local history resources Not Aware Question Title * 15. Which FIVE areas should be the library's highest priorities over the next 3-5 years? (Please select up to five.) Maintaining and updating library collections Children's services and programs Teen services and programs Adult services and programs Technology and digital resources Library building improvements Comfortable spaces for reading, studying, and gathering Library of Things (metal detector, label maker, etc.) Museum passes Local history and genealogy resources Community partnerships and outreach Marketing and awareness of library services Technology assistance and digital literacy Services for older adults Homebound and accessibility services Other (please specify) Question Title * 16. Looking ahead, what community needs do you believe the library can help address? (Choose up to three.) Lifelong learning opportunities Early literacy and school readiness Teen engagement Technology assistance Social connection and reducing isolation Support for caregivers and families Access to information and trusted resources Cultural and educational experiences Workforce and career development Community gathering space Support for older adults Local history preservation I am not sure Other (please specify) Open Feedback Question Title * 17. What do you value most about the Hollis Social Library? Question Title * 18. What could the library do to better serve you or your family? Question Title * 19. Is there anything else you would like us to consider as we update our Strategic Plan? About You (Optional) Question Title * 20. What is your age? Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75+ Prefer not to answer Question Title * 21. Do you have children under age 18 living in your household? Yes No Prefer not to answer Contact InfoPlease provide your contact information if you'd like to be entered to win a $50 gift card from Buckley's. All survey responses are confidential. Question Title * 22. Name Question Title * 23. Email Question Title * 24. Phone Done
