All Recreation Customer Satisfaction Survey Facilities Question Title * 1. Which recreation facility do you use most often? Charles Jordan Community Center East Portland Community Center Southwest Community Center Hillside Community Center Matt Dishman Community Center Montavilla Community Center Mt Scott Community Center Peninsula Park Community Center Sellwood Community Center St Johns Community Center Woodstock Community Center Lauralhurst Community Center Community Music Center Multnomah Athletic Club Question Title * 2. How often do you use that facility? Daily Weekly Monthly Occasionally Rarely Question Title * 3. Which recreation facility do you use second most often? Charles Jordan Community Center East Portland Community Center Southwest Community Center Hillside Community Center Lauralhurst Community Center Matt Dishman Community Center Montavilla Community Center Mt. Scott Community Center Multnomah Athletic Club Peninsula Community Center Sellwood Community Center St. Johns Community Center Woodstock Community Center Question Title * 4. How often do you use that facility? Daily Weekly Monthly Occasionally Rarely Question Title * 5. During what time period do you typically visit the center(s)? Early Morning (6 A.M.- 8 A.M.) Morning (9 A.M.-12 P.M.) Afternoon (1 P.M.- 4 P.M.) Evening (5 P.M.- Close) Question Title * 6. How many people (family members) came with on your visit? I came on my own 1 other family member 2 other family members 3 other family members 4 or more other family members Question Title * 7. What activities/resources do you typically use? Basketball Courts Fitness Room Fitness Classes Aquatics Classes Dance Studio Pool Enrichment Pre-school Activities Enrichment Youth Activities Sports Classes 50+ Classes Fee-based Classes Other (please specify) Question Title * 8. Please indicate how much you agree with the following statements. Strongly Agree Agree Undecided Disagree Strongly Disagree The facility is conveniently located The facility is conveniently located Strongly Agree The facility is conveniently located Agree The facility is conveniently located Undecided The facility is conveniently located Disagree The facility is conveniently located Strongly Disagree There is adequate parking There is adequate parking Strongly Agree There is adequate parking Agree There is adequate parking Undecided There is adequate parking Disagree There is adequate parking Strongly Disagree The facility is easily accessible (no barriers to physically entering and getting around) The facility is easily accessible (no barriers to physically entering and getting around) Strongly Agree The facility is easily accessible (no barriers to physically entering and getting around) Agree The facility is easily accessible (no barriers to physically entering and getting around) Undecided The facility is easily accessible (no barriers to physically entering and getting around) Disagree The facility is easily accessible (no barriers to physically entering and getting around) Strongly Disagree Signs were easy to locate Signs were easy to locate Strongly Agree Signs were easy to locate Agree Signs were easy to locate Undecided Signs were easy to locate Disagree Signs were easy to locate Strongly Disagree Signs were easy to understand Signs were easy to understand Strongly Agree Signs were easy to understand Agree Signs were easy to understand Undecided Signs were easy to understand Disagree Signs were easy to understand Strongly Disagree Question Title * 9. How important are these facility aspects to you? Not at all important Slightly important Moderately important Very important Extremely important N/A Facility location Facility location Not at all important Facility location Slightly important Facility location Moderately important Facility location Very important Facility location Extremely important Facility location N/A Parking Parking Not at all important Parking Slightly important Parking Moderately important Parking Very important Parking Extremely important Parking N/A Facility accessibility Facility accessibility Not at all important Facility accessibility Slightly important Facility accessibility Moderately important Facility accessibility Very important Facility accessibility Extremely important Facility accessibility N/A Signs Signs Not at all important Signs Slightly important Signs Moderately important Signs Very important Signs Extremely important Signs N/A Facility Staff Facility Staff Not at all important Facility Staff Slightly important Facility Staff Moderately important Facility Staff Very important Facility Staff Extremely important Facility Staff N/A Facility cleanliness Facility cleanliness Not at all important Facility cleanliness Slightly important Facility cleanliness Moderately important Facility cleanliness Very important Facility cleanliness Extremely important Facility cleanliness N/A Equiptment quality and maintenance Equiptment quality and maintenance Not at all important Equiptment quality and maintenance Slightly important Equiptment quality and maintenance Moderately important Equiptment quality and maintenance Very important Equiptment quality and maintenance Extremely important Equiptment quality and maintenance N/A Change rooms and washrooms Change rooms and washrooms Not at all important Change rooms and washrooms Slightly important Change rooms and washrooms Moderately important Change rooms and washrooms Very important Change rooms and washrooms Extremely important Change rooms and washrooms N/A Snack bar/Concessions Snack bar/Concessions Not at all important Snack bar/Concessions Slightly important Snack bar/Concessions Moderately important Snack bar/Concessions Very important Snack bar/Concessions Extremely important Snack bar/Concessions N/A Question Title * 10. Please indicate your level of satisfaction with the following facility-realted elements: Extremely Satisfied Moderately Satisfied Neither Satisfied nor Dissatisfied Moderately Dissatisfied Extremely Dissatisfied Facility location Facility location Extremely Satisfied Facility location Moderately Satisfied Facility location Neither Satisfied nor Dissatisfied Facility location Moderately Dissatisfied Facility location Extremely Dissatisfied Parking Parking Extremely Satisfied Parking Moderately Satisfied Parking Neither Satisfied nor Dissatisfied Parking Moderately Dissatisfied Parking Extremely Dissatisfied Facility accessibility Facility accessibility Extremely Satisfied Facility accessibility Moderately Satisfied Facility accessibility Neither Satisfied nor Dissatisfied Facility accessibility Moderately Dissatisfied Facility accessibility Extremely Dissatisfied Signs Signs Extremely Satisfied Signs Moderately Satisfied Signs Neither Satisfied nor Dissatisfied Signs Moderately Dissatisfied Signs Extremely Dissatisfied Facility staff Facility staff Extremely Satisfied Facility staff Moderately Satisfied Facility staff Neither Satisfied nor Dissatisfied Facility staff Moderately Dissatisfied Facility staff Extremely Dissatisfied Facility Cleanliness Facility Cleanliness Extremely Satisfied Facility Cleanliness Moderately Satisfied Facility Cleanliness Neither Satisfied nor Dissatisfied Facility Cleanliness Moderately Dissatisfied Facility Cleanliness Extremely Dissatisfied Equiptment quality and maintenance Equiptment quality and maintenance Extremely Satisfied Equiptment quality and maintenance Moderately Satisfied Equiptment quality and maintenance Neither Satisfied nor Dissatisfied Equiptment quality and maintenance Moderately Dissatisfied Equiptment quality and maintenance Extremely Dissatisfied Change rooms and washrooms Change rooms and washrooms Extremely Satisfied Change rooms and washrooms Moderately Satisfied Change rooms and washrooms Neither Satisfied nor Dissatisfied Change rooms and washrooms Moderately Dissatisfied Change rooms and washrooms Extremely Dissatisfied Snack bar/concessions Snack bar/concessions Extremely Satisfied Snack bar/concessions Moderately Satisfied Snack bar/concessions Neither Satisfied nor Dissatisfied Snack bar/concessions Moderately Dissatisfied Snack bar/concessions Extremely Dissatisfied Question Title * 11. How would you rate this facility over all? Please assign a rating of 1-5 where 1=unacceptable and 5=outstanding 1 2 3 4 5 Comments/Suggestions: Question Title * 12. Would you recommend this facility to friends/family? Yes No Next