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FDQ - Centre Survey

We value the vital role our centres play in delivering FDQ qualifications and supporting learners. Your opinions on our EPA services and our qualification deliverance is very importance to us. This survey is designed to gather your feedback on the services, support, and resources we provide. Your views will help us identify what’s working well and where we can improve, ensuring we continue to meet your needs effectively.
How would you rate FDQ overall for our customer service and responsiveness?(Required.)
Do you find that your question via email/phone are answered in a timely manner?(Required.)
Would you agree that FDQAwards meet your requirements for key processes e.g. Registrations, managing learner records and viewing EQA reports(Required.)
How easy is it to navigate/use FDQAwards?(Required.)
Are key resources such as the centre handbook, monitoring criteria, centre agreement etc readily accessible and helpful?(Required.)
Are the correct people in your organisation receiving the FDQ newsletter? If not, please provide contact details of those who need adding to the mailing list(Required.)
How would you rate FDQ's newsletter and other media/marketing materials?(Required.)
Does FDQ engage with centres frequently and appropriately through webinars, e-shots etc?(Required.)
Are there any areas you believe FDQ could improve?(Required.)
Overall, how satisfied are you working with FDQ?(Required.)
Please select an option that is most applicable for your centre.(Required.)