The CCPC is committed to delivering an effective and efficient service. For that reason we have a Customer Service Charter that guides our staff and customers on the standards they can expect when communicating with the CCPC.

In 2017, we published a three-year Customer Action Plan, which outlined our commitment to providing an effective service as outlined under the  Guiding Principles of Quality Customer Service.  We are now in the process of devising a new Action Plan and welcome your feedback on how we have met our commitments to date and how we might improve our service over the next three years. 

We would greatly appreciate if you could complete this short survey to help us to provide the best service possible to those we interact with. 

Please complete this survey by Friday, 21 August. 

Question Title

* 1. The CCPC interacts with various stakeholders. Please tick the box which best describes you. 

Question Title

* 2. If you have contacted the CCPC, please tick the box which best describes your reason for doing so: 

Question Title

* 3. How would you rate your overall level of satisfaction with the quality of customer service provided by the CCPC?

Question Title

* 4. How would you rate the professionalism of our staff?

Question Title

* 5. If you have visited our offices, how would you describe the CCPC's facilities?

Question Title

* 6. How would you rate our website in respect of each of the following: 

  Excellent  Good  Fair  Poor  Very poor 
Accessibility 
Ease of navigation 
Language (i.e. was it easily understandable) 
Helpfulness 

Question Title

* 7. If you corresponded with the CCPC in writing, how would you rate your satisfaction with the response you received from the  CCPC:

Question Title

* 8. If you contacted the CCPC by telephone, how would you rate the service you received in respect of the following:

  Excellent  Good  Fair  Poor  Very Poor 
Helpfulness of the staff
Response time 
Quality of assistance given 
Usefulness of information given 

Question Title

* 9. Please use this section if you would like to give us any further feedback which you feel may help us to provide a better service.

0 of 9 answered
 

T