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Trends in Workplace Change & Transformation - 2024
Please take this survey to share how change is being managed at your organization. Thank you for your time.
*
1.
When you hear there are changes at work, do you feel most like a(n)
(Required.)
Enthusiast
- I'm positive, but not equipped
Skeptic
- I'm questioning and challenging
Bystander
- I'll wait and see
Champion
- I'm fully committed and will endorse
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2.
Here are some examples of major changes that employees face in their organizations. Which of these have you experienced over the last year or so? Check all that apply.
(Required.)
Merger / acquisition
New corporate strategy
New functional strategy
New processes / procedures
New products / markets
New leaders / managers
New technology / systems
New workplace / hybrid work
New culture / team dynamics
Increased expectations around data and analytics
New tools in Artificial Intelligence (AI)
New focus on climate and/or sustainability
New regulations and/or compliance requirements
Increased expectations regarding the employee experience at my company
Increased expectations of our customers/consumers
Increased investor focus on ESG (environmental, social, governance)
Reorganization / layoffs
None of the above
Other (please specify)
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3.
From the list above, how many affected you over the last year?
(Required.)
0
1-2
3-5
6-9
10+
*
4.
When it comes to making major changes, how would you grade your organization?
(Required.)
A
B
C
D
F
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5.
In times of change, how well does your organization:
(Required.)
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Set specific goals, objectives and metrics when it comes to change
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Adjust operations to adapt to new mindsets, behaviors and ways of working
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Implement the right tools, technology and resources needed to support a change
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Adapt the organizational structure, roles and responsibilities required to make a change successful
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Equip leaders and managers to lead in new and different ways
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Manage external stakeholder expectations around changes that impact them (customers, regulators, vendors, etc)
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Keep employees informed as things are changing
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Address employee questions or concerns
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Share clear expectations with employees and other stakeholders regarding what is needed from them
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Provide resources, coaching & training to employees and other stakeholders, to support them during times of change
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Ask for feedback from others regarding how change is going and what can be better
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Sustain changes over the long term
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Help employees understand why change is necessary
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Maintain high levels of employee engagement during times of change
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Maintain high levels of customer satisfaction during times of change
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Maintain financial performance during times of change
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Achieve a return on investment in whatever changes are happening for the organization
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Keep employee retention numbers high during times of change
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
Complete changes on time
Doesn't apply / Don't know
Terribly
Not so well
Just OK
Pretty well
Very well
*
6.
Compared to past years, how is your organization handling its major changes today?
(Required.)
Better than before
Worse than before
About the same
Not applicable
7.
When it comes to making major changes at work, what's one thing your organization does well?
8.
With these changes, what's one thing you wish your organization did better?
9.
Are the following impacting your organization? If so, share how for related categories
Artificial Intelligence (AI)
Climate/sustainability
Changing government regulations and requirements
Investor expectations regarding ESG (environmental, social, governance footprint of your company)
Changing employee demographics and/or expectations
Changing customer or consumer demographics and/or expectations
Increased access to data and insights
*
10.
Industry
(Required.)
Banking / Finance / Insurance
Business / Consulting / Management
Education
Energy / Utilities
Engineering / Manufacturing / Logistics
Healthcare / Social Services
Hospitality / Leisure/ Tourism / Events
Human Resources / Recruiting
Information Technology / Telecom
Law / Public Service / Military
Marketing / Advertising / Media / Arts
Pharmaceuticals / Science
Consumer / Retail / Lifestyle
Other
*
11.
Role
(Required.)
Senior executive
Senior leader
People manager
Individual contributor
*
12.
Work location at least 50% of the time
(Required.)
In an organization / company office
In a manufacturing facility / plant
In a retail / service location
In an education / healthcare facility
On the road or on-site with customers
At home / remote
Hybrid
*
13.
Number of people in your
organization
(Required.)
1 - 1,000
1,000 - 5,000
5,000 - 10,000
10,000 - 20,000
20,000+
Don't know
*
14.
Country / Region
(Required.)
US
Canada
UK
France
Hong Kong
Other (please specify)