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Sonic Healthcare USA Client Survey
Genetics Associates
Practice Details:
1.
Practice Name
2.
Full Address
3.
Clinical Specialty
Your Details:
4.
Name:
5.
Position in practice:
6.
Email Address:
7.
Phone Number:
8.
Account Number:
Please rate satisfaction for each question below, based on 1 being not satisfied to 10 being very satisfied.
9.
On a scale of 1 (Not at all likely ) to 10 (Extremely likely), how likely are you to recommend our services to a friend or colleague?
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
10.
How satisfied are you with Phlebotomy services?
1 star
2 stars
3 stars
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9 stars
10 stars
11.
How satisfied are you with our Courier Services?
1 star
2 stars
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7 stars
8 stars
9 stars
10 stars
12.
How satisfied are you with the ability to reach Customer Services?
1 star
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8 stars
9 stars
10 stars
13.
How would you rate the laboratory turnaround time and testing quality?
1 star
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14.
How satisfied are you with report clarity and accuracy?
1 star
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3 stars
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8 stars
9 stars
10 stars
15.
How satisfied are you with hardware solutions to include EMR interface and printers?
1 star
2 stars
3 stars
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8 stars
9 stars
10 stars
16.
How satisfied are you with the availability of consulting services with Pathology staff?
1 star
2 stars
3 stars
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7 stars
8 stars
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10 stars
17.
How satisfied are you with your Account Representative?
1 star
2 stars
3 stars
4 stars
5 stars
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7 stars
8 stars
9 stars
10 stars
18.
How satisfied are you with timeliness of billing question resolution?
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
19.
How do your patients rate their laboratory service with our company?
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
20.
Do you have any additional comments you would like to make?
