Public Education Services Survey

	Yes	No	Not applicable
Was the instructor(s)/firefighters prompt?	Was the instructor(s)/firefighters prompt? Yes	Was the instructor(s)/firefighters prompt? No	Was the instructor(s)/firefighters prompt? Not applicable
Did the instructor(s)/firefighters have a professional appearance?	Did the instructor(s)/firefighters have a professional appearance? Yes	Did the instructor(s)/firefighters have a professional appearance? No	Did the instructor(s)/firefighters have a professional appearance? Not applicable
Were the instructor(s)/firefighters organized and prepared?	Were the instructor(s)/firefighters organized and prepared? Yes	Were the instructor(s)/firefighters organized and prepared? No	Were the instructor(s)/firefighters organized and prepared? Not applicable
Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation?	Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation? Yes	Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation? No	Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation? Not applicable
Did the instructor(s)/firefighters clearly present objectives	Did the instructor(s)/firefighters clearly present objectives Yes	Did the instructor(s)/firefighters clearly present objectives No	Did the instructor(s)/firefighters clearly present objectives Not applicable
Did the instructor(s)/firefighters utilize time well	Did the instructor(s)/firefighters utilize time well Yes	Did the instructor(s)/firefighters utilize time well No	Did the instructor(s)/firefighters utilize time well Not applicable
Overall, were you satisfied with the presentation/visit you received from us?	Overall, were you satisfied with the presentation/visit you received from us? Yes	Overall, were you satisfied with the presentation/visit you received from us? No	Overall, were you satisfied with the presentation/visit you received from us? Not applicable

Yes

Not applicable

Was the instructor(s)/firefighters prompt?

Was the instructor(s)/firefighters prompt? Yes

Was the instructor(s)/firefighters prompt? No

Was the instructor(s)/firefighters prompt? Not applicable

Did the instructor(s)/firefighters have a professional appearance?

Did the instructor(s)/firefighters have a professional appearance? Yes

Did the instructor(s)/firefighters have a professional appearance? No

Did the instructor(s)/firefighters have a professional appearance? Not applicable

Were the instructor(s)/firefighters organized and prepared?

Were the instructor(s)/firefighters organized and prepared? Yes

Were the instructor(s)/firefighters organized and prepared? No

Were the instructor(s)/firefighters organized and prepared? Not applicable

Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation?

Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation? Yes

Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation? No

Did the instructor(s)/firefighters demonstrate thorough knowledge of the subject/presentation? Not applicable

Did the instructor(s)/firefighters clearly present objectives

Did the instructor(s)/firefighters clearly present objectives Yes

Did the instructor(s)/firefighters clearly present objectives No

Did the instructor(s)/firefighters clearly present objectives Not applicable

Did the instructor(s)/firefighters utilize time well

Did the instructor(s)/firefighters utilize time well Yes

Did the instructor(s)/firefighters utilize time well No

Did the instructor(s)/firefighters utilize time well Not applicable

Overall, were you satisfied with the presentation/visit you received from us?

Overall, were you satisfied with the presentation/visit you received from us? Yes

Overall, were you satisfied with the presentation/visit you received from us? No

Overall, were you satisfied with the presentation/visit you received from us? Not applicable

	Excellent	Good	Fair	Poor	Not applicable
Program organization/flow	Program organization/flow Excellent	Program organization/flow Good	Program organization/flow Fair	Program organization/flow Poor	Program organization/flow Not applicable
Quality of hand-out material	Quality of hand-out material Excellent	Quality of hand-out material Good	Quality of hand-out material Fair	Quality of hand-out material Poor	Quality of hand-out material Not applicable
Quality of audio/visual material	Quality of audio/visual material Excellent	Quality of audio/visual material Good	Quality of audio/visual material Fair	Quality of audio/visual material Poor	Quality of audio/visual material Not applicable
“Hands-On” experience	“Hands-On” experience Excellent	“Hands-On” experience Good	“Hands-On” experience Fair	“Hands-On” experience Poor	“Hands-On” experience Not applicable
Level of presentation relative to age group	Level of presentation relative to age group Excellent	Level of presentation relative to age group Good	Level of presentation relative to age group Fair	Level of presentation relative to age group Poor	Level of presentation relative to age group Not applicable
Overall impression of program	Overall impression of program Excellent	Overall impression of program Good	Overall impression of program Fair	Overall impression of program Poor	Overall impression of program Not applicable

Excellent

Good

Fair

Poor

Not applicable

Program organization/flow

Program organization/flow Excellent

Program organization/flow Good

Program organization/flow Fair

Program organization/flow Poor

Program organization/flow Not applicable

Quality of hand-out material

Quality of hand-out material Excellent

Quality of hand-out material Good

Quality of hand-out material Fair

Quality of hand-out material Poor

Quality of hand-out material Not applicable

Quality of audio/visual material

Quality of audio/visual material Excellent

Quality of audio/visual material Good

Quality of audio/visual material Fair

Quality of audio/visual material Poor

Quality of audio/visual material Not applicable

“Hands-On” experience

“Hands-On” experience Excellent

“Hands-On” experience Good

“Hands-On” experience Fair

“Hands-On” experience Poor

“Hands-On” experience Not applicable

Level of presentation relative to age group

Level of presentation relative to age group Excellent

Level of presentation relative to age group Good

Level of presentation relative to age group Fair

Level of presentation relative to age group Poor

Level of presentation relative to age group Not applicable

Overall impression of program

Overall impression of program Excellent

Overall impression of program Good

Overall impression of program Fair

Overall impression of program Poor

Overall impression of program Not applicable

* 3. What did you like best/least about this program?

* 4. How can we improve the program?

* 5. Any additional suggestions?

We welcome and encourage your recommendations and suggestions for improvement.

* 6. Out of respect for our customer’s privacy, we would like you to remain anonymous. However, if you would like us to contact you regarding this survey or our services, please provide us with contact information below:

Name

Email Address

Phone Number

Public Education Services Survey

We are interested in your opinion about the recent Public Education/Presentation services you received from the Lemont Fire Protection District. Please assist us to improve our services by answering the questions below.

* 1. How would you rate the following of our personnel:

* 2. Please rate the following about the program you received.

* 3. What did you like best/least about this program?

* 4. How can we improve the program?

* 5. Any additional suggestions?

We welcome and encourage your recommendations and suggestions for improvement.

* 6. Out of respect for our customer’s privacy, we would like you to remain anonymous. However, if you would like us to contact you regarding this survey or our services, please provide us with contact information below:

We are interested in your opinion about the recent Public Education/Presentation services you received from the Lemont Fire Protection District. Please assist us to improve our services by answering the questions below.

* 1. How would you rate the following of our personnel:

* 2. Please rate the following about the program you received.

* 3. What did you like best/least about this program?

* 4. How can we improve the program?

* 5. Any additional suggestions?We welcome and encourage your recommendations and suggestions for improvement.

* 6. Out of respect for our customer’s privacy, we would like you to remain anonymous. However, if you would like us to contact you regarding this survey or our services, please provide us with contact information below:

* 5. Any additional suggestions?

We welcome and encourage your recommendations and suggestions for improvement.