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PDAC Customer Survey - Fall 2023
1.
Have you visited the Palm Desert Aquatic Center in the past 6 months?
Yes
No
If no, why not?
2.
Why do/did you visit the Palm Desert Aquatic Center?
Lap Swim
Water Exercise Classes
Swim Lessons
Recreational Swimming
Birthday Party
Other
3.
What time of day do you use the facility?
Morning (6am-10am)
Midday (10am-4pm)
Evening (4pm-7pm)
4.
What day(s) of the week do you use the facility? Select all that apply.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
5.
What type of Lap Swimming course do you prefer?
Long Course
Short Course
6.
Are you a Lap Swim pass holder?
Yes
No
7.
Are you satisfied with our pass options?
Yes
No
8.
Would you like us to offer Long Course Lap Swimming Monday-Friday from 6am-7:30am
(Note: Long Course will result in a facility closure from 7:30am-8am each day)
Yes
No
9.
Would you like us to open the Concessions Stand for Coffee in the mornings?
Yes
No
10.
Would you like us to open the Concessions Stand for dinner in the evenings?
Yes
No
11.
Are you a Water Exercise pass holder?
Yes
No
12.
What type of Water Exercise classes would you like to see more of?
Deep Water Exercise
Deep Water Boot Camp
Shallow Water Exercise
Shallow Water Boot Camp
Arthritis Class
Shallow/Deep Water Combo
13.
Would you participate in a Water Exercise water biking class?
Yes
No
14.
Would you participate in night (6pm-8pm) Water Exercise classes?
Yes
No
15.
Which is your favorite attraction to use during Recreational Swimming?
Splash Playground
Water Slides
Diving Boards
Rope Swing
Rockwall
Inflatable Course
16.
How would you rate the Palm Desert Aquatic Center amenities?
Excellent
Good
Fair
Poor
No Answer
17.
Have you rented the Multiuse Room for a party?
Yes
No
18.
Would you attend Recreational Swimming on Summer Nights from 7:30pm-10pm?
Yes
No
19.
Did you attend one of our Dive-In Movies?
Yes
No
20.
Do you follow us on Facebook or Instagram?
Yes
No
21.
Have you or anyone in your family participated in our Group or Private Swim Lessons?
Yes
No
22.
Did you know the YMCA provides financial aid for Group and Private Swim Lessons?
Yes
No
23.
Why did you choose PDAC for Group or Private Swim Lessons?
24.
Would you or your family benefit from Spanish Speaking Group or Private Swim Lessons?
Yes
No
25.
Overall, how satisfied are you with the Customer Service provided:
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
26.
Overall, how satisfied are you with the cleanliness of the facility?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied