Kincardine Asset Management Level of Service Survey

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* 1. What services do you use in the Municipality of Kincardine? Please select all that apply.

 Household Drinking Water

 Street/Roads

Wastewater system

 Garbage/recycling collection

 Drainage/stormwater

 Snow removal

 Bridges (Vehicular or Pedestrian)

 Sidewalks/walking trails

 Parks and recreation (community centres, sports fields, park equipment)

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* 2. Overall, how satisfied are you with the programs and services provided to you by the Municipality of Kincardine? Let’s use a scale from 1 to 6 where 1 means you are very dissatisfied and 6 means you are very satisfied:

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 3. How satisfied are you with each of the following services and public assets in the Municipality? Use the same scale where 1 means you are very dissatisfied and 6 means you are very satisfied. If you do not use the service, please select "do not use."

	do not use	1	2	3	4	5	6
Household Drinking Water	Household Drinking Water do not use	Household Drinking Water 1	Household Drinking Water 2	Household Drinking Water 3	Household Drinking Water 4	Household Drinking Water 5	Household Drinking Water 6
Streets/Roads	Streets/Roads do not use	Streets/Roads 1	Streets/Roads 2	Streets/Roads 3	Streets/Roads 4	Streets/Roads 5	Streets/Roads 6
Wastewater system	Wastewater system do not use	Wastewater system 1	Wastewater system 2	Wastewater system 3	Wastewater system 4	Wastewater system 5	Wastewater system 6
Garbage/recycling collection	Garbage/recycling collection do not use	Garbage/recycling collection 1	Garbage/recycling collection 2	Garbage/recycling collection 3	Garbage/recycling collection 4	Garbage/recycling collection 5	Garbage/recycling collection 6
Drainage/stormwater	Drainage/stormwater do not use	Drainage/stormwater 1	Drainage/stormwater 2	Drainage/stormwater 3	Drainage/stormwater 4	Drainage/stormwater 5	Drainage/stormwater 6
Snow removal	Snow removal do not use	Snow removal 1	Snow removal 2	Snow removal 3	Snow removal 4	Snow removal 5	Snow removal 6
Bridges (Vehicular or Pedestrian)	Bridges (Vehicular or Pedestrian) do not use	Bridges (Vehicular or Pedestrian) 1	Bridges (Vehicular or Pedestrian) 2	Bridges (Vehicular or Pedestrian) 3	Bridges (Vehicular or Pedestrian) 4	Bridges (Vehicular or Pedestrian) 5	Bridges (Vehicular or Pedestrian) 6
Sidewalks/walking trails	Sidewalks/walking trails do not use	Sidewalks/walking trails 1	Sidewalks/walking trails 2	Sidewalks/walking trails 3	Sidewalks/walking trails 4	Sidewalks/walking trails 5	Sidewalks/walking trails 6
Parks and recreation	Parks and recreation do not use	Parks and recreation 1	Parks and recreation 2	Parks and recreation 3	Parks and recreation 4	Parks and recreation 5	Parks and recreation 6
Traffic Lights / road signage	Traffic Lights / road signage do not use	Traffic Lights / road signage 1	Traffic Lights / road signage 2	Traffic Lights / road signage 3	Traffic Lights / road signage 4	Traffic Lights / road signage 5	Traffic Lights / road signage 6
Street lighting	Street lighting do not use	Street lighting 1	Street lighting 2	Street lighting 3	Street lighting 4	Street lighting 5	Street lighting 6

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* 4. Which specific services, if any, would you say are most in need of improvement at this time?
Check as many as apply and provide your comments on how to improve in the comment box (optional)

	Needs Improvement	Does NOT need Improvement
Household Drinking Water	Household Drinking Water Needs Improvement	Household Drinking Water Does NOT need Improvement
Comments
Street/road maintenance	Street/road maintenance Needs Improvement	Street/road maintenance Does NOT need Improvement
Comments
Collecting/treating wastewater	Collecting/treating wastewater Needs Improvement	Collecting/treating wastewater Does NOT need Improvement
Comments
Garbage/recycling collection	Garbage/recycling collection Needs Improvement	Garbage/recycling collection Does NOT need Improvement
Comments
Drainage/stormwater	Drainage/stormwater Needs Improvement	Drainage/stormwater Does NOT need Improvement
Comments
Snow removal	Snow removal Needs Improvement	Snow removal Does NOT need Improvement
Comments
Bridge maintenance	Bridge maintenance Needs Improvement	Bridge maintenance Does NOT need Improvement
Comments
Sidewalks/walking trails	Sidewalks/walking trails Needs Improvement	Sidewalks/walking trails Does NOT need Improvement
Comments
Parks and recreation	Parks and recreation Needs Improvement	Parks and recreation Does NOT need Improvement
Comments

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* 5. Thinking about the delivery of municipal services like a restaurant, which of the following best describes how you would prefer to receive services from the Municipality of Kincardine?

White table cloth (fine dining) restaurant style of service (Cost $$$)

Family diner service (Cost $$)

Fast food restaurant service (Cost $)

Drive through service (Cost $)

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* 6. The Municipality uses funding from taxes and user fees to maintain the infrastructure assets and services that it provides. It is expected that more funding will be needed through increased taxes and user fees to maintain the current levels of service.

Which of the following options would you most like the Municipality to pursue to pay for programs and services?

Maintain taxes at the same level … reduce (decrease) service level slightly

Increase taxes slightly … maintain services

Decrease taxes … cut services

Increase taxes … enhance services

Unsure

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* 7. One scenario under consideration in our Asset Management Plan is to fund our infrastructure on a lifecycle approach. To meet the funding requirements of our aging infrastructure, it is estimated that an increase in tax rate of 6.2% is required.

A 6.2% increase in tax rate is equivalent to an increase of $124 in 2021 for the average residential household, or about $10 per month.

Which of the following options for tax rates would you be willing to pay? (Select all that apply)

$10 per month more to maintain current service

$20 per month more to slightly increase service

$30 per month more to increase service

No additional amount

Unsure

Consider the following scenarios which require a change in level of service or increases in taxes. Thinking about each scenario, select which options reflect (or best reflect) your willingness to pay and accept change. In each scenario, please select as many as apply.

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* 8. Scenario 1: Bridge closure
A rural bridge is worsening in condition such that it will need significant repair. Using the assumption that you use this bridge at a moderate frequency, which of the following options would you prefer?

Pay an increase in tax dollars to repair the bridge to maintain current service

Close the bridge and use a slightly longer alternate route

Limit the types or size of vehicles that can use the bridge

Reduce the usage of the bridge to cyclists and pedestrians only

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* 9. Scenario 2: Roads
The road network is deteriorating, and there is insufficient funding to be able to maintain all the paved roads in good condition. Which of the following options would you prefer?

Pay an increase in tax to be able to maintain the paved roads in good condition

Continue to use a poor condition road surface, potentially lower speed posted

Change the paved road into a gravel road surface

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* 10. Scenario 3: Closure of Pier
A lakeside attraction (pier) is deteriorating in condition. This presents a public safety issue and must be closed until repairs can be made. Which of the following options would you prefer?

Pay an increase in tax dollars to renew the pier to excellent condition

Permanent closure of the pier

Pay a small increase in tax dollars to rehabilitate the pier to a condition where it is safe for the public

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* 11. Scenario 4: Garbage and Recycling Collection
Thinking about garbage and recycling collection in the Municipality. Which of the following options would you prefer?

Pay an increase in tax to expand the recycling collection program (more materials accepted, etc.)

Continue the current garbage and recycling program

Reduce current garbage and recycling collection program (fewer accepted materials)

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* 12. Based on the possible funding and service level outcomes, please indicate your preference for maintaining, increasing or decreasing the service levels for each of the Municipality’s service areas.

	Decrease service (likely pay same $ or less)	Maintain current service (likely pay more $$)	Improve service (likely pay more $$$)	I don’t use this service
Household drinking water- ex. Broader water distribution network (more connected properties)	Household drinking water- ex. Broader water distribution network (more connected properties) Decrease service (likely pay same $ or less)	Household drinking water- ex. Broader water distribution network (more connected properties) Maintain current service (likely pay more $$)	Household drinking water- ex. Broader water distribution network (more connected properties) Improve service (likely pay more $$$)	Household drinking water- ex. Broader water distribution network (more connected properties) I don’t use this service
Street/road maintenance- ex. More frequent maintenance works	Street/road maintenance- ex. More frequent maintenance works Decrease service (likely pay same $ or less)	Street/road maintenance- ex. More frequent maintenance works Maintain current service (likely pay more $$)	Street/road maintenance- ex. More frequent maintenance works Improve service (likely pay more $$$)	Street/road maintenance- ex. More frequent maintenance works I don’t use this service
Collecting/treating wastewater- ex. Broader wastewater collection network (more connected properties)	Collecting/treating wastewater- ex. Broader wastewater collection network (more connected properties) Decrease service (likely pay same $ or less)	Collecting/treating wastewater- ex. Broader wastewater collection network (more connected properties) Maintain current service (likely pay more $$)	Collecting/treating wastewater- ex. Broader wastewater collection network (more connected properties) Improve service (likely pay more $$$)	Collecting/treating wastewater- ex. Broader wastewater collection network (more connected properties) I don’t use this service
Garbage/recycling collection- ex. Expanded recycling program (accept more waste types)	Garbage/recycling collection- ex. Expanded recycling program (accept more waste types) Decrease service (likely pay same $ or less)	Garbage/recycling collection- ex. Expanded recycling program (accept more waste types) Maintain current service (likely pay more $$)	Garbage/recycling collection- ex. Expanded recycling program (accept more waste types) Improve service (likely pay more $$$)	Garbage/recycling collection- ex. Expanded recycling program (accept more waste types) I don’t use this service
Drainage/stormwater- ex. Expanded collection network	Drainage/stormwater- ex. Expanded collection network Decrease service (likely pay same $ or less)	Drainage/stormwater- ex. Expanded collection network Maintain current service (likely pay more $$)	Drainage/stormwater- ex. Expanded collection network Improve service (likely pay more $$$)	Drainage/stormwater- ex. Expanded collection network I don’t use this service
Snow removal- ex. Faster response times for snow removal	Snow removal- ex. Faster response times for snow removal Decrease service (likely pay same $ or less)	Snow removal- ex. Faster response times for snow removal Maintain current service (likely pay more $$)	Snow removal- ex. Faster response times for snow removal Improve service (likely pay more $$$)	Snow removal- ex. Faster response times for snow removal I don’t use this service
Bridge maintenance- ex. More frequent maintenance works	Bridge maintenance- ex. More frequent maintenance works Decrease service (likely pay same $ or less)	Bridge maintenance- ex. More frequent maintenance works Maintain current service (likely pay more $$)	Bridge maintenance- ex. More frequent maintenance works Improve service (likely pay more $$$)	Bridge maintenance- ex. More frequent maintenance works I don’t use this service
Sidewalks/walking trails- ex. Expanded network of sidewalks and trails	Sidewalks/walking trails- ex. Expanded network of sidewalks and trails Decrease service (likely pay same $ or less)	Sidewalks/walking trails- ex. Expanded network of sidewalks and trails Maintain current service (likely pay more $$)	Sidewalks/walking trails- ex. Expanded network of sidewalks and trails Improve service (likely pay more $$$)	Sidewalks/walking trails- ex. Expanded network of sidewalks and trails I don’t use this service
Parks and recreation- ex. More parks, more amenities within the parks	Parks and recreation- ex. More parks, more amenities within the parks Decrease service (likely pay same $ or less)	Parks and recreation- ex. More parks, more amenities within the parks Maintain current service (likely pay more $$)	Parks and recreation- ex. More parks, more amenities within the parks Improve service (likely pay more $$$)	Parks and recreation- ex. More parks, more amenities within the parks I don’t use this service

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* 13. There may be circumstances where the Municipality needs to make decisions on where to allocate funding with limited resources. Which services should be prioritized for funding?

Pick top 3 (Most important) and bottom 3 (Least important) as the spending priority

	Most Important (3)	Least important (3)
Household drinking water	Household drinking water Most Important (3)	Household drinking water Least important (3)
Street/road maintenance	Street/road maintenance Most Important (3)	Street/road maintenance Least important (3)
Collecting/treating wastewater	Collecting/treating wastewater Most Important (3)	Collecting/treating wastewater Least important (3)
Garbage/recycling collection	Garbage/recycling collection Most Important (3)	Garbage/recycling collection Least important (3)
Drainage/stormwater	Drainage/stormwater Most Important (3)	Drainage/stormwater Least important (3)
Snow removal	Snow removal Most Important (3)	Snow removal Least important (3)
Bridge maintenance	Bridge maintenance Most Important (3)	Bridge maintenance Least important (3)
Sidewalks/walking trails	Sidewalks/walking trails Most Important (3)	Sidewalks/walking trails Least important (3)
Parks and recreation	Parks and recreation Most Important (3)	Parks and recreation Least important (3)

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* 14. Do you have any additional comments about level of service of infrastructure assets or the Asset Management Plan?

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* 15. Where in the Municipality of Kincardine do you live?

Ward 1 (former Town of Kincardine)

Ward 2 (former Township of Kincardine)

Ward 3 (former Township of Bruce)

Unsure

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* 16. Please indicate your age range.

18-24

25-34

35-44

45-54

55-64

65+

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* 17. Please select your residence type.

Full time resident (property owner)

Full-time resident (tenant)

Seasonal resident

Business owner

Other (please specify)

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* 18. How many residents are within your household?

more than 5

prefer not to answer

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* 19. What is your annual household income?

 Less than $25 000

 $25 000 to $49 999

 $50 000 to $74 999

 $75 000 to $99 999

 $100 000 to $149 999

 $150 000 to $200 000

 More than $200 000

 Prefer not to answer

Thank you for your participation in the survey. Any questions or comments can be directed to. treasurer@kincardine.ca

Kincardine Asset Management Level of Service Survey

Question Title

* 1. What services do you use in the Municipality of Kincardine? Please select all that apply.

Question Title

* 2. Overall, how satisfied are you with the programs and services provided to you by the Municipality of Kincardine? Let’s use a scale from 1 to 6 where 1 means you are very dissatisfied and 6 means you are very satisfied:

Question Title

* 3. How satisfied are you with each of the following services and public assets in the Municipality? Use the same scale where 1 means you are very dissatisfied and 6 means you are very satisfied. If you do not use the service, please select "do not use."

Question Title

* 4. Which specific services, if any, would you say are most in need of improvement at this time?Check as many as apply and provide your comments on how to improve in the comment box (optional)

Question Title

* 5. Thinking about the delivery of municipal services like a restaurant, which of the following best describes how you would prefer to receive services from the Municipality of Kincardine?

Question Title

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* 8. Scenario 1: Bridge closureA rural bridge is worsening in condition such that it will need significant repair. Using the assumption that you use this bridge at a moderate frequency, which of the following options would you prefer?

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* 9. Scenario 2: RoadsThe road network is deteriorating, and there is insufficient funding to be able to maintain all the paved roads in good condition. Which of the following options would you prefer?

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* 10. Scenario 3: Closure of PierA lakeside attraction (pier) is deteriorating in condition. This presents a public safety issue and must be closed until repairs can be made. Which of the following options would you prefer?

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* 11. Scenario 4: Garbage and Recycling CollectionThinking about garbage and recycling collection in the Municipality. Which of the following options would you prefer?

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* 12. Based on the possible funding and service level outcomes, please indicate your preference for maintaining, increasing or decreasing the service levels for each of the Municipality’s service areas.

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* 13. There may be circumstances where the Municipality needs to make decisions on where to allocate funding with limited resources. Which services should be prioritized for funding? Pick top 3 (Most important) and bottom 3 (Least important) as the spending priority

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* 14. Do you have any additional comments about level of service of infrastructure assets or the Asset Management Plan?

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* 15. Where in the Municipality of Kincardine do you live?

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* 16. Please indicate your age range.

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* 17. Please select your residence type.

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* 18. How many residents are within your household?

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* 19. What is your annual household income?

* 4. Which specific services, if any, would you say are most in need of improvement at this time?
Check as many as apply and provide your comments on how to improve in the comment box (optional)

* 8. Scenario 1: Bridge closure
A rural bridge is worsening in condition such that it will need significant repair. Using the assumption that you use this bridge at a moderate frequency, which of the following options would you prefer?

* 9. Scenario 2: Roads
The road network is deteriorating, and there is insufficient funding to be able to maintain all the paved roads in good condition. Which of the following options would you prefer?

* 10. Scenario 3: Closure of Pier
A lakeside attraction (pier) is deteriorating in condition. This presents a public safety issue and must be closed until repairs can be made. Which of the following options would you prefer?

* 11. Scenario 4: Garbage and Recycling Collection
Thinking about garbage and recycling collection in the Municipality. Which of the following options would you prefer?

* 13. There may be circumstances where the Municipality needs to make decisions on where to allocate funding with limited resources. Which services should be prioritized for funding?

Pick top 3 (Most important) and bottom 3 (Least important) as the spending priority