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MetService User Survey
Usefulness and Usability
Please rate the following statements on a scale of 1-7, where 1 = Strongly Disagree and 7 = Strongly Agree
MetService's products are easy to use.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
MetService's products provide clear and understandable information.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
MetService's products are helpful for making decisions.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
Trust and Reliability
Please rate the following statements on a scale of 1-7, where 1 = Strongly Disagree and 7 = Strongly Agree
I trust MetService's forecasts and warnings.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
MetService's products are reliable.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
The information provided by MetService is timely and up to date.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
Improvement and Satisfaction
Please rate the following statements on a scale of 1-7, where 1 = Strongly Disagree and 7 = Strongly Agree
MetService continuously improves its products.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
I consider MetService my primary source for weather information.
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
1 - Strongly Disagree
2
3
4
5
6
7 - Strongly Agree
Don't Know
On a scale of 0 to 10,
How likely is it that you would recommend MetService's products to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
What kinds of severe weather events do you think could affect you in your daily life? Select all that apply.
Very strong wind
Heavy rainfall
Thunderstorm or lightning
Large hail
Heavy snow
Flooding
Storm surge (coastal sea flooding)
Unsure
None of the above
Other (please specify)
How confident are you that you know how to prepare for severe weather or flooding?
1 - Not at all confident
2 - A little confident
3 - Somewhat confident
4 - Very confident
5 - Extremely confident
Comment (optional)
Have you taken any steps in the last 12 months to prepare for severe weather? You can choose more than one answer.
Clearing drains or securing objects
Ensuring devices are fully charged
Cancelling plans
Storing emergency supplies
Making an evacuation plan
Relocating or evacuating
Unsure
None of the above
Other (please specify)
How would you describe the difference between a Severe Weather Warning and a Severe Weather Watch? You can choose more than one answer.
A Warning is for worse weather than a Watch
A Warning indicates a higher chance of severe weather than a Watch
A Warning means I need to take action. A Watch means I don’t need to do anything
A Warning means the weather is bad now, and Watch means there is bad weather coming
There is no difference
Unsure
Other (please specify)
How do you recognise which types of severe weather information indicate higher risk?
From the text description e.g. amount of rain expected
From the headline
From the colours
From the icons shown
Unsure
None of the above
Other (please specify)
When do you think severe weather information might be upgraded in severity?
When the weather is predicted to be worse (for example, rain is expected to be heavier)
When the likelihood of the severe weather event occurring increases
When the affected area is predicted to be larger
When the predicted severe weather is likely to affect more people
When the predicted severe weather is about to occur
Unsure
None of the above
Other (please specify)
Have you made a household plan or had a discussion about emergency preparedness in the last 12 months?
Yes
No
Comment (optional)
What would make you decide to evacuate your home during severe weather?
Have you seen any of these messages/adverts before today?
Yes
No
Where do you remember seeing these adverts?
I haven't seen them
TV
Social Media
Online
Mobile App
Magazine/Newspaper
Outdoor/Billboards
Somewhere else
Don't remember
Which region of New Zealand do you live in (or are mainly based in)? Select one only.
Northland
Auckland
Waikato
Bay of Plenty
Gisborne
Hawke’s Bay
Taranaki
Manawatū-Whanganui
Wellington
Tasman
Nelson
Marlborough
West Coast
Canterbury
Otago
Southland
I mainly live overseas
Prefer not to say
Which ethnic groups do you belong to? (Please select all that apply)
New Zealand European
Māori
Indian
Chinese
Samoan
British and/or Irish
Other European
Filipino
Tongan
Cook Islands Māori
Prefer not to say
Other (Please include all ethnicities you belong to)
Any other comments or suggestions for MetService?