Texas Comptroller of Public Accounts Employee Cost-Saving Ideas Survey

* In Taxpayer Services, if a taxpayer calls and request forms, publications, and/or rules we can only send them via postal service or fax. With the current procedure that means that when a taxpayer calls requesting any of these documents, we will complete a Special Handling Request, then email the Special Handling Request to Tax Team 6 Operators who then print the requested documents and then have them either mailed or faxed. I am proposing that the Tax Team Operators still process these Special Handling Requests but be able to email them upon taxpayer request. This would save both time and money.

This idea would save money by potentially reducing the amount of paper, ink, envelopes, and postage required to send these reports via USPS. Because this function would still be handed by the same people there would be no need to create additional positions.