Skip to content

Accessible Transportation Survey

The Council of Canadians with Disabilities (CCD) and the community are collecting information about travel experiences for people with disabilities across all stages of a journey, from booking to arrival. Your responses will help identify barriers, highlight what works well, and inform improvements in transportation accessibility.

This survey focuses on federally regulated transportation, including:
- Airlines
- Interprovincial trains
- Interprovincial buses
- Ferries

Local transportation is only included when asking how you get to or from a terminal.

This is Phase 1 of a larger project. Based on responses, we may follow up with more detailed surveys.

- This survey takes 5–8 minutes
- You may skip any questions
- Your responses are anonymous

Watch in ASL
1.Optional Demographic Information

As part of this research, Accessibility Standards Canada has requested demographic information to help ensure that diverse perspectives are represented. Providing this information is entirely voluntary. If you are comfortable sharing, please select all identities that apply to you.

Select all that apply:Watch in ASL
2.What province or territory are you from? Watch in ASL
Section 1: About Your Travel
3.In the past two years, how often have you traveled using federally regulated transportation? Watch in ASL
4.What type(s) of transportation have you used? (Select all that apply) Watch in ASL
5.Do you identify as someone with accessibility needs or a disability? Watch in ASL
Section 2: Overall Experience
6.Overall, how would you rate your travel experiences? Watch in ASL
7.How often does your travel go smoothly? Watch in ASL
8.Were your accessibility needs met? Watch in ASL
9.What most affects whether your trip goes well? Select all that apply. Watch in ASL
10.Tell us about a travel experience that stands out. Watch in ASL
Section 3: Booking & Planning
11.How do you usually book travel? Watch in ASL
12.How easy is it to request accommodations? Watch in ASL
13.What barriers do you face when booking? (Select all that apply) Watch in ASL
14.Overall, how accessible is the booking process? Watch in ASL
Section 4: Getting There & At the Terminal
15.How do you usually get to the terminal?Watch in ASL
16.How often do you face barriers getting there? Watch in ASL
17.At the terminal, how accessible is the experience overall? Watch in ASL
18.Do staff communicate directly with you? Watch in ASL
Section 5: During Travel
19.How often do you face barriers during boarding or travel? Watch in ASL
20.Were your accommodations actually provided? Watch in ASL
21.How safe and comfortable did you feel during your trip? Watch in ASL
22.Overall, how was your onboard experience? Watch in ASL
Section 6: Disruptions
23.Have you experienced delays or cancellations? Watch in ASL
24.How accessible was the rebooking process? Watch in ASL
25.Were your accommodations maintained during disruptions? Watch in ASL
Section 7: Arrival & After Travel
26.How often did you face barriers after arrival? Watch in ASL
27.Was onward transportation available and accessible? Watch in ASL
28.Overall, how was your arrival experience? Watch in ASL
Section 8: Cost & Fairness
29.Have you paid extra due to accessibility needs? Watch in ASL
30.Do you feel travellers with disabilities encounter any disability-related costs during the travel journey which make it more expensive for them to travel? Watch in ASL
Section 9: Final Thoughts
31.What is the biggest barrier in travel today? Watch in ASL
32.What change would make the biggest difference? Watch in ASL
33.Is there anything else you would like to share? Watch in ASL
34.Is there anything we didn’t ask that is important? Watch in ASL
35.If you are interested in attending a follow-up interview, please provide your email.
By providing your email, you consent to being contacted for a voluntary follow-up interview. Your participation is optional and your information will remain confidential. Watch in ASL
Thank you so much for your time! If you have any questions, please contact Nicole Diakite, Project Manager, at nicole@ccdonline.ca