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* 1. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

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* 2. How responsive have we been to your questions or concerns about our products?

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* 3. Overall, how would you rate the quality of your customer service experience?

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* 4. How knowledgeable did our customer service representative seem to you?

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* 5. How clear was the information that our customer service representative provided to you?

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* 6. How helpful was our customer service representative?

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* 7. Overall, are you satisfied or dissatisfied with the customer service you received from our company?

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* 8. How long was your wait on hold before speaking with our customer service representative?

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* 9. In your own words, please tell us what you liked or disliked about your service call experience?

T