Cardinal Components - Customer Satisfaction Survey Question Title * 1. CUSTOMER SERVICE 1 Poor 2 3 4 5 6 7 8 9 10 Good N/A Submitting price on time Submitting price on time 1 Poor Submitting price on time 2 Submitting price on time 3 Submitting price on time 4 Submitting price on time 5 Submitting price on time 6 Submitting price on time 7 Submitting price on time 8 Submitting price on time 9 Submitting price on time 10 Good Submitting price on time N/A Responsiveness Responsiveness 1 Poor Responsiveness 2 Responsiveness 3 Responsiveness 4 Responsiveness 5 Responsiveness 6 Responsiveness 7 Responsiveness 8 Responsiveness 9 Responsiveness 10 Good Responsiveness N/A Ease of contact Ease of contact 1 Poor Ease of contact 2 Ease of contact 3 Ease of contact 4 Ease of contact 5 Ease of contact 6 Ease of contact 7 Ease of contact 8 Ease of contact 9 Ease of contact 10 Good Ease of contact N/A Other (please specify) Question Title * 2. PRODUCTS AND QUALITY 1 Poor 2 3 4 5 6 7 8 9 10 Good N/A Product Quality Product Quality 1 Poor Product Quality 2 Product Quality 3 Product Quality 4 Product Quality 5 Product Quality 6 Product Quality 7 Product Quality 8 Product Quality 9 Product Quality 10 Good Product Quality N/A Packaged to minimize damage Packaged to minimize damage 1 Poor Packaged to minimize damage 2 Packaged to minimize damage 3 Packaged to minimize damage 4 Packaged to minimize damage 5 Packaged to minimize damage 6 Packaged to minimize damage 7 Packaged to minimize damage 8 Packaged to minimize damage 9 Packaged to minimize damage 10 Good Packaged to minimize damage N/A Corrective Action Effectiveness Corrective Action Effectiveness 1 Poor Corrective Action Effectiveness 2 Corrective Action Effectiveness 3 Corrective Action Effectiveness 4 Corrective Action Effectiveness 5 Corrective Action Effectiveness 6 Corrective Action Effectiveness 7 Corrective Action Effectiveness 8 Corrective Action Effectiveness 9 Corrective Action Effectiveness 10 Good Corrective Action Effectiveness N/A On-Time Delivery On-Time Delivery 1 Poor On-Time Delivery 2 On-Time Delivery 3 On-Time Delivery 4 On-Time Delivery 5 On-Time Delivery 6 On-Time Delivery 7 On-Time Delivery 8 On-Time Delivery 9 On-Time Delivery 10 Good On-Time Delivery N/A Other (please specify) Question Title * 3. OTHER 1 Poor 2 3 4 5 6 7 8 9 10 Good N/A Cost Competitiveness Cost Competitiveness 1 Poor Cost Competitiveness 2 Cost Competitiveness 3 Cost Competitiveness 4 Cost Competitiveness 5 Cost Competitiveness 6 Cost Competitiveness 7 Cost Competitiveness 8 Cost Competitiveness 9 Cost Competitiveness 10 Good Cost Competitiveness N/A Technical Help Technical Help 1 Poor Technical Help 2 Technical Help 3 Technical Help 4 Technical Help 5 Technical Help 6 Technical Help 7 Technical Help 8 Technical Help 9 Technical Help 10 Good Technical Help N/A Placing/Releasing Blanket Orders & shipments Placing/Releasing Blanket Orders & shipments 1 Poor Placing/Releasing Blanket Orders & shipments 2 Placing/Releasing Blanket Orders & shipments 3 Placing/Releasing Blanket Orders & shipments 4 Placing/Releasing Blanket Orders & shipments 5 Placing/Releasing Blanket Orders & shipments 6 Placing/Releasing Blanket Orders & shipments 7 Placing/Releasing Blanket Orders & shipments 8 Placing/Releasing Blanket Orders & shipments 9 Placing/Releasing Blanket Orders & shipments 10 Good Placing/Releasing Blanket Orders & shipments N/A Cardinal holding stock for JIT delivery Cardinal holding stock for JIT delivery 1 Poor Cardinal holding stock for JIT delivery 2 Cardinal holding stock for JIT delivery 3 Cardinal holding stock for JIT delivery 4 Cardinal holding stock for JIT delivery 5 Cardinal holding stock for JIT delivery 6 Cardinal holding stock for JIT delivery 7 Cardinal holding stock for JIT delivery 8 Cardinal holding stock for JIT delivery 9 Cardinal holding stock for JIT delivery 10 Good Cardinal holding stock for JIT delivery N/A Over All Satisfaction Over All Satisfaction 1 Poor Over All Satisfaction 2 Over All Satisfaction 3 Over All Satisfaction 4 Over All Satisfaction 5 Over All Satisfaction 6 Over All Satisfaction 7 Over All Satisfaction 8 Over All Satisfaction 9 Over All Satisfaction 10 Good Over All Satisfaction N/A Additional Comments / Suggestions Question Title * 4. NAME (Optional) Done