* 1. Overall, how satisfied are you with the service provided by our company?

* 2. How convenient is our company to use?

* 3. Compared to our competitors, is our service quality better, worse, or about the same?

* 4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 5. How responsive is our company?

* 6. How good is our company's communication?

* 7. How well do the customer service representatives at our company answer your questions?

* 8. Overall, how satisfied are you with the speed at which work is carried out by our company?

* 9. How could we improve our company in order to ensure that you return to or continue to use us?