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* 1. Do you agree that your account manager leads your Mystique team efficiently?

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* 2. Do all meetings with your account manager have clear objectives and outcomes with a focused approach?

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* 3. Do you agree that your account manager does well in identifying and tracking project milestone efficiently?

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* 4. Your account manager responds well to project issues, pivoting and troubleshooting with ease. 

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* 5. Your account manager works well to manage budgets, delivering on the agreed scope with minimal adjustments in cost. 

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* 6. Do you collaborate well with your account manager?

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* 7. Client is accessible/ available to the account manager when needed

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* 8. Does your account manager regularly communicate updates, timelines, and changes in project execution? 

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* 9. Does your account manager respond promptly to your emailed requests?

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* 10. Client proactively shares information about new developments with the account manager, giving regular updates on new processes, products, campaign performance, and strategic direction.

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* 11. Client has a good onboarding program and makes available all resources needed for work.

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* 12. Client provides prompt, comprehensive, and relevant feedback. Please provide an estimated number of days in the comments section.

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* 13. The account manager is briefed by the client in a timely manner (well ahead of time for planning and execution).

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* 14. Does your account manager contribute strategic ideas or direction to campaign plans?

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* 15. Does your account manager suggest programs that align well with project objectives, targets, and brand essence?

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* 16. Does your account manager demonstrate sufficient knowledge of your brand and brand personality?

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* 17. On average, please provide the # of changes requested by the client prior to the final deliverable.

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* 18. Does your account manager always meet expected quality standards regardless of the scale of the project?

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* 19. Do you have any additional feedback about the account manager's performance that you would like to share?

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