Do you access YTI Lynx?  If so, what do you use it for (availability, demurrage, closed areas, etc.)?  Please comment below.

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* 2. Do you access YTI Lynx?  If so, what do you use it for (availability, demurrage, closed areas, etc.)?  Please comment below.

On a scale from 1-5, how user friendly is our website?

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* 3. On a scale from 1-5, how user friendly is our website?

Would you like to see improvements to our website? If so, please leave your suggestions below.

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* 4. Would you like to see improvements to our website? If so, please leave your suggestions below.

In your most recent customer service experience, how did you contact the representative?  If by phone, what was the nature of your call?  Please comment below.

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* 5. In your most recent customer service experience, how did you contact the representative?  If by phone, what was the nature of your call?  Please comment below.

About how long did you have to wait before speaking to a representative?

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* 6. About how long did you have to wait before speaking to a representative?

Do you agree or disagree? The customer service representative resolved my issue quickly.

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* 7. Do you agree or disagree? The customer service representative resolved my issue quickly.

How would you rate the response time to your emails?

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* 8. How would you rate the response time to your emails?

Do you agree or disagree?  The customer service representative was very knowledgeable.

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* 9. Do you agree or disagree?  The customer service representative was very knowledgeable.

How well do each of the following words describe your customer service representative?

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* 10. How well do each of the following words describe your customer service representative?

  Very well Well Good Not very good Not at all
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Courteous
Overall, was the process for getting your problem resolved:

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* 11. Overall, was the process for getting your problem resolved:

What areas of improvement would you like to see?  Please describe your overall terminal experience below.

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* 12. What areas of improvement would you like to see?  Please describe your overall terminal experience below.

What features are the most important to you with our new 2017 appointment system?

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* 13. What features are the most important to you with our new 2017 appointment system?

Are there any safety concerns for you or your driver(s) on our terminal?

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* 14. Are there any safety concerns for you or your driver(s) on our terminal?

Would you like for us to contact you?  If so, please leave your information below.

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* 15. Would you like for us to contact you?  If so, please leave your information below.

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