* 2. Do you access YTI Lynx?  If so, what do you use it for (availability, demurrage, closed areas, etc.)?  Please comment below.

* 3. On a scale from 1-5, how user friendly is our website?

* 4. Would you like to see improvements to our website? If so, please leave your suggestions below.

* 5. In your most recent customer service experience, how did you contact the representative?  If by phone, what was the nature of your call?  Please comment below.

* 6. About how long did you have to wait before speaking to a representative?

* 7. Do you agree or disagree? The customer service representative resolved my issue quickly.

* 8. How would you rate the response time to your emails?

* 9. Do you agree or disagree?  The customer service representative was very knowledgeable.

* 10. How well do each of the following words describe your customer service representative?

  Very well Well Good Not very good Not at all
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Courteous

* 11. Overall, was the process for getting your problem resolved:

* 12. What areas of improvement would you like to see?  Please describe your overall terminal experience below.

* 13. What features are the most important to you with our new 2017 appointment system?

* 14. Are there any safety concerns for you or your driver(s) on our terminal?

* 15. Would you like for us to contact you?  If so, please leave your information below.

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