Tyre Retail Shop Perception Tyre Retail Shop Survey Question Title * 1. Name & Surname Question Title * 2. Mobile Number Question Title * 3. Email Address Question Title * 4. Are you male or female Male Female Question Title * 5. Select your age group 18-35 35-60 60+ Question Title * 6. List the top 2 Tyre Retailers that immediately comes to your mind: Question Title * 7. Why do you choose the Tyre Retailer that you currently use? Price Location Convenience Service Promotion Look and Feel Experience Other (please specify) Question Title * 8. Which of the following mediums do you use when you inquire for tyre prices? Call Google Search Website Social Media Visit to the branch Question Title * 9. Will the image of the Tyre Retail shop influence your decision on whether you will shop there? Yes No Question Title * 10. How much will a waiting area influence your choice of Tyre Retailer? Question Title * 11. What would you like to see or experience in a Tyre Retailer waiting area? Question Title * 12. Is price the only deciding factor when you decide on a Tyre Retailer to use? Yes No Question Title * 13. Would you choose convenience and location over price when you choose a Tyre Retailer? Yes No Question Title * 14. Would you choose service over price when you choose a Tyre Retailer? Yes No Question Title * 15. Would you use FREE WiFi while waiting at a Tyre Retailer? Yes No Question Title * 16. How far will you drive to use a Tyre Retailer? 0-5km 5-10km 10-20km more than 20km Question Title * 17. How likely will you use a coffee bar at a Tyre Retailer? Question Title * 18. Will you use a car wash at a Tyre Retailer if there is one? Yes No Question Title * 19. Would you prefer that a Tyre Retail Sales Manager meet you at your car or would you rather walk inside to the counter? Sales Manager meet you at your car Rather walk inside to the counter Question Title * 20. Do you get multiple quotations from different Tyre Retailers before you make a decision on which Tyre Retailer to use? Yes No Question Title * 21. Would promotions such as a FREE gift influence your decision on which Tyre Retailer to use? Yes No Question Title * 22. Which items would you rather like to see in a Tyre Retail waiting area? TV Magazines Kiddies area Working station with WiFi Radio Coffee Bar Vending Machine Screen with updates on your tyre repair status Brochures with product information Other (please specify) Question Title * 23. Do you prefer a few single counters with 1 sales representative standing behind every counter or one long counter with all the sales representatives standing in a row behind it? Single Counters One Long Counter Question Title * 24. Would you prefer a separate paying point at a Tyre Retailer for more efficiency? Yes No Question Title * 25. Would you bring your children with to a Tyre Retailer? Yes No I have no children Question Title * 26. Would you bring your children with to a Tyre Retailer if there is a designated kiddies area? Yes No I have no children Question Title * 27. Would you rather wait in a separate waiting area secluded from the workshop of a Tyre Retailer or do you prefer keeping an eye on your vehicle? Separate waiting area Keeping an eye on your vehicle Other (please specify) Question Title * 28. Do you prefer to drive your vehicle onto the lifts by yourself in a Tyre Retail shop or do you prefer that one of the employees rather drive your vehicle onto the lifts? Drive Self Employee should rather drive Question Title * 29. Would you report bad/good service or a bad/good experience if the Tyre Retailer had an electronic complaint platform in-store? Yes No Question Title * 30. On which medium(s) do you currently hear or see the most Tyre Retailer adverts? Newspaper Billboards Social Media Radio TV Email SMS Magazines Online Other (please specify) Question Title * 31. Which tyre brand do you prefer? Kumho Tyre Goodyear Michelin Pirelli Bridgestone Goodride Firestone Dunlop Continental Hankook Other (please specify) Question Title * 32. Would you like to receive further communication from us about promotions etc Yes No Done