Introduction

Welcome to FSO Institute’s Manufacturing Health Assessment™ (MHA) platform of surveys for food and beverage manufacturers.

This survey is intended to provide food & beverage manufacturers with directional insights by comparing their company with the FSO Industry Average.

Quality is one of the 12 dimensions of FSO's Manufacturing Health platform.
For the purposes of this survey, we are asking your views on your company's effectiveness with respect to:

Accountability: consistent expectation that people will be responsible for quality and product safety and held accountable for outcomes

Preparedness: effective development and implementation of plans related to quality and product safety

Adaptivity: active adjustment to unanticipated situations (e.g. COVID) as they relate to quality and product safety


This survey should take you only 7 minutes


Your responses will remain confidential in the FSO Institute's database and not attributed to you in any way.
 
The questions in this portion of the survey are seeking your opinion on Accountability: consistent expectation that people will be responsible for quality and product safety and held accountable for outcomes

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1. Our company from the executives to the shop floor is committed to a culture of safe and first class quality products.

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2. Our company has a formal quality policy that has been approved by executive leadership and posted in all facilities.

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3. Our company's leadership ensures that the necessary resources to produce safe and high quality products are available.

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4. The executive leadership reinforces our quality policies through regular communication.

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5. Within our quality policy:

  Strongly Disagree Disagree Agree Strongly Agree Unable to Respond
A formal quality management system has been developed
The quality management system is compliant with ISO 9001 or other recognized programs
Regular audits are performed to assure the quality policies and procedures are being followed
A formal annual review is established and adhered to with the executive team

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6. Individual employees are provided with their quality and product safety performance as part of their formal review process.

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7. Our company assures updates to our quality and product safety training programs are communicated to all.

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