* 1. Overall, how would you rate your experience calling into the practice and scheduling an appointment?

* 2. If you left a message for a doctor or staff member, what was the amount of time it took for you to receive a return call?

* 3. How would you rate the greeting you and your pet received upon entering Essex Middle River Veterinary Center from our Client Service Representatives?                         

* 4. How would you rate the thoroughness of the patient history taken by our technician?

* 5. How would you rate the thoroughness and clarity of the patient history taken by the technician and the doctor's examination and health plan for your pet's visit (i.e. medical recommendations for diagnostic tests and further treatments, providing an estimate for treatment)?  Please enter the doctor's name that performed your pet's exam in the comment section below.

* 6. Do you feel like your questions were answered and that the doctor spent enough time with you and your pet?

* 7. How would you rate the value and honest concern when you come to EMRVC?

* 8. How would you rate the accuracy of your bill?

* 9. How likely is it that you would recommend EMRVC to a friend or colleague?

Not at all likely
Extremely likely

* 10. Do you have any other comments, questions, or concerns? Please add your name to the comment box, so you have a chance to win our monthly $50.00 EMRVC credit.