Thank you for your interest in the MBTA customer opinion panel. The MBTA customer opinion panel gathers ongoing feedback from our customers in order to better serve you. Surveys will be sent approximately every 3 months, with a chance to win a Monthly LinkPass each survey period.

Si quiere participar en la encuesta en español, haga clic aquí.

Privacy Statement

This survey is confidential and conforms to the Privacy Policy on the MBTA Website. Any information entered will not be sold or distributed to any unrelated third party.

We estimate that this initial survey will take you approximately five (5) minutes.

* 1. What is the number of the CharlieCard/CharlieTicket you used most recently?
If you do not have a CharlieCard or a CharlieTicket, enter 0.
See below for the location of the CharlieCard or CharlieTicket number.



* 2. What is your email address?

* 3. May the MBTA periodically email you surveys about your travel?

* 4. How often do you use the MBTA?

* 5. Is the CharlieCard/CharlieTicket number you entered in Question 1 the only way you pay MBTA fares?

* 6. Do you currently receive an MBTA pass through your employer? If so, how?

* 7. What is your Home Address, City, and ZIP Code? (Addresses may be approximate)

* 8. What is your age?

* 9. What is your gender?

* 10. How do you self-identify by race? (Check all that apply)

* 11. Are you Hispanic/Latino?

* 12. Do you currently have a driver’s license?

* 15. Do you currently own a smartphone? (e.g. iPhone, Android, Windows Phone, Blackberry)

* 16. What is your current household income?

* 17. How did you hear about this survey? (Check all that apply)