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1. As you enter IHR, do you find our agency appearance and atmosphere welcoming?

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2. Are you pleased with the cleanliness and upkeep of our agency?

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3. Do you feel our agency provides a safe and accessible environment?

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4. As a referral source, I am informed of my client's progress on a regular basis.

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5. While visiting or calling IHR, I feel treated in a professional manner.

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6. The referral process to IHR is accepting and helpful.

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7. IHR has a positive reputation in the community.

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