Melville Rent Survey 2024/25

Enter for a chance to win £50

Every year we ask you your views on rents for the coming year (starting 1 April 2024). It’s really important that you let us know what you think, particularly given the ongoing cost-of-living crisis. We consider everyone’s opinion before our board makes the final decision, and last year your feedback allowed us to deliver the lowest rent increase in Scotland. However over the past couple of years our costs have been going up just like everyone else’s and this year we need to raise rents by slightly more than recently so it’s more important than ever that you let us know your priorities.

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* 1. Do you receive Universal Credit or housing benefit to help pay your rent?

Yes

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* 2. Do you find our current rent and service charges affordable?

Yes

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* 3. Would you like to come to a meeting to discuss rents?

Yes

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* 4. Would you support a:

6% increase (roughly £5.40 a week) for the same level of service

7% increase (roughly £6.30 a week) for an extra 26 new kitchens in the new financial year

A higher increase to allow us to deliver more home upgrades

None of these

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* 5. What should be Melville's top priorities over the next 5 years (please rank with 1 being most important)?

Building more homes

Improving our existing housing services

Making our existing homes more energy efficient

Upgrading facilities (like kitchens, bathrooms, heating etc) in our existing homes

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* 6. How satisfied are you with the overall service you receive from Melville?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

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* 7. Overall, how satisfied or dissatisfied are you with the quality of your home?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

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* 8. Taking account of your home and the service you receive, do you think your rent represents:

Very good value

Good value

Neither good nor poor value

Poor value

Very poor value

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* 9. Overall, how satisfied or dissatisfied are you with Melville’s management of the neighbourhood you live in?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 10. How good is Melville at keeping you informed about services and decisions?

Very good

Good

Neither good nor poor

Poor

Very poor

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* 11. How satisfied or dissatisfied are you with the opportunities given to you to participate in Melville’s decision making processes?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 12. Do you have any comments on rents, value-for-money or our services in general? We’d especially love to hear any suggestions which could help us provide services at a lower cost, keeping rents down.

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* 13. Thank you for taking the time to complete this short survey. If you would like to be entered into the £50 prize draw (deadline Wednesday 31 January 2024) please provide your name and contact details.

Name

Address

Telephone number