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2020 Year-End Survey
Your feedback is very important to us. As we enter a new year and continue to expand our services, please fill out our short member survey to help ensure we are meeting your expectations and introducing relevant and timely offerings.
1.
How long have you been a Global Guardian client?
1 to 6 months
6 months to 1 year
1-3 years
3+ years
Other (Fill In)
2.
Which best represents how you use Global Guardian services? Check all that apply.
Duty of Care Membership
Executive Protection
Medical Evacuation - Air Ambulance
Global Tracking Platform
Cyber Security
Video Monitoring & Surveillance
Physical Security Agents
Other (Fill In)
3.
Overall, how satisfied are you with Global Guardian services?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not sure
4.
In your opinion, what are the things that you like most about Global Guardian and the services you use?
5.
In your opinion, what can be improved about Global Guardian and the services you use?
6.
Please rate the following aspects of your experience with our Operations Team
Poor
Fair
Good
Very Good
Excellent
N/A
Knowledge of the service
Poor
Fair
Good
Very Good
Excellent
N/A
Understanding the issue
Poor
Fair
Good
Very Good
Excellent
N/A
Willingness to help
Poor
Fair
Good
Very Good
Excellent
N/A
Efficiency/promptness
Poor
Fair
Good
Very Good
Excellent
N/A
Timeliness
Poor
Fair
Good
Very Good
Excellent
N/A
Level of satisfaction with the resolution
Poor
Fair
Good
Very Good
Excellent
N/A
7.
Please rate the following aspects of your experience with our Leadership Team
Poor
Fair
Good
Very Good
Excellent
N/A
Knowledge of the service
Poor
Fair
Good
Very Good
Excellent
N/A
Understanding the issue
Poor
Fair
Good
Very Good
Excellent
N/A
Willingness to help
Poor
Fair
Good
Very Good
Excellent
N/A
Efficiency/promptness
Poor
Fair
Good
Very Good
Excellent
N/A
Timeliness
Poor
Fair
Good
Very Good
Excellent
N/A
Level of satisfaction with the resolution
Poor
Fair
Good
Very Good
Excellent
N/A
8.
Are there any services Global Guardian does not currently offer that your organization needs in 2021?
9.
In 2021, Global Guardian is launching an e-learning academy to offer clients courses on safety, training, and business continuity. Are there any specific course topics your organization is interested in? Check all that apply.
Workplace Violence
High Risk Destinations
Women's Safety Awareness
Threat Management
Cyber Security
Office Safety & COVID-19
Other (Fill In)
10.
If applicable, when do you plan to resume travel (business and/or leisure) this year?
Q1
Q2
Q3
Q4
Not Applicable
11.
Considering your complete experience with Global Guardian, on a scale of 1-10 how likely are you to recommend Global Guardian to a friend or a colleague?
1 (Least Likely)
10 (Most Likely)
Clear
12.
Is there any other information about your experience with Global Guardian that you would like to share? Please comment below.
13.
As a thank you for your time, we would like to send you a small gift for completing the survey. If you are interested, please enter your contact information below.
Name
Email
Company
Current Mailing Address