We would be really grateful if you could spare a few minutes of your time to answer some questions about our DIAL service.

Your views and opinions are extremely important to ensure we continue to provide the best support and advice to our clients and helps prove the need for a DIAL service when applying for funding.

Please be assured that all information is confidential and is never disclosed to any third parties. If you have any queries regarding our service or these questions, do not hesitate to contact us.

T: 01736 759500
E: advice@disabilitycornwall.org.uk

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* 1. Please tick the boxes that apply.

Are you a:

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* 2. How did you find out about DIAL?

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* 3. Did you contact DIAL because you were unable to obtain advice or information elsewhere?

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* 4. How did you contact DIAL Cornwall?

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* 5. When you contacted DIAL was your enquiry:

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* 6. If the answering machine was on when you called, did you leave a message?

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* 7. If you left a message, did a DIAL adviser call you back within one working day?

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* 8. If relevant, were you offered an appointment to see an adviser?

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* 9. What type of information did you require from the DIAL service?

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* 10. How did you rate the advice you received?

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* 11. Did you feel you had adequate time to explain your situation to the adviser?

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* 12. Where you referred to another organisation that would be better placed to deal with your enquiry?

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* 13. How did you rate the service offered by the organisation you were referred to?

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* 14. Did we contact you again to find out if your enquiry had been answered by another agency?

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* 15. If we helped you with an appeal regarding your benefit were you?

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* 16. Would you use the DIAL service again?

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* 17. Would you recommend our service?

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* 18. Were you unhappy with the service in anyway?

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* 19. If yes, was your complaint dealt with?

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* 20. Are you aged?

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* 21. Did your weekly household income increase after support from DIAL or did you receive a backdated award? If yes, it would be useful for us to know the amount.

This personal information is not shown anywhere on an individual basis, the total amount of additional money brought into the County through our information service will be collated and quoted in funding bids.

Charitable funding is difficult to obtain in this current financial climate so we hope that by showing the value of the DIAL service in monetary statistics and showing how peoples lives have improved financially will help secure future successful funding bids to continue the DIAL service.

We respect your choice if you do not wish to complete this section.

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* 22. We value all feedback; DIAL Cornwall constantly seeks to improve the service to its clients. All comments are important and if we are doing something well it is good to know, likewise if we are doing something wrong or could be doing a better job we need to know so that we can address any concerns or complaints. Through your feedback we can continue to develop and improve on the quality of our service, please use this space for any additional comments.

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