Your feedback is very important to us, and we thank you for taking a few minutes to fill in the short questionnaire below. All individual answers are anonymous and will be used to help us to improve our helpline services.

* 1. Which helpline did you call?

* 2. Are you?

* 3. Which local authority do you live in? [This question is strictly for monitoring purposes, you cannot be identified by answering this question]

* 4. How did you find out about the helpline?

* 5. Were the opening hours of the helpline suitable to your needs?

* 6. Were you able to get through on your first attempt?

* 7. Do you feel that the helpline operator listened to you?

* 8. Do you feel that the helpline operator was knowledgeable?

* 9. Were you given the support you needed to address your situation?

* 10. What was the reason for your call?