Your feedback is very important to us, and we thank you for taking a few minutes to fill in the short questionnaire below. All individual answers are anonymous and will be used to help us to improve our helpline services. Please do not leave any contact details on this survey, if you want to discuss any concerns, feel free to contact the helpline and ask to speak to the Senior Support Worker or the Operations Director.

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* 1. Which helpline did you call?

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* 2. Are you?

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* 3. Which local authority do you live in? [This question is strictly for monitoring purposes, you cannot be identified by answering this question]

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* 4. How did you find out about the helpline?

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* 5. Were the opening hours of the helpline suitable to your needs?

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* 6. Were you able to get through on your first attempt?

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* 7. Do you feel that the helpline operator listened to you?

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* 8. Do you feel that the helpline operator was knowledgeable?

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* 9. Were you given the support you needed to address your situation?

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* 10. What was the reason for your call?

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