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* 1. Making a referral to Infusion Solutions is simple and straightforward.

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* 2. When I make a referral to Infusion Solutions, I receive notification in a timely manner regarding acceptance or denial of the referral.

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* 3. How would you rate the customer service you receive when you call Infusion Solutions?

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* 4. If my patient has a therapy that requires pre-authorization through their insurance, Infusion Solution's authorization department handles this in a timely and efficient manner.

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* 5. It is easy to reach Infusion Solutions anytime, even after hours to make a referral (on evenings and weekends).

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* 6. The hospital liaison service offered by Infusion Solutions makes the discharge process easier for my patients and me.

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* 7. Overall, how would you rate the coordination of care (scheduling, communication, follow-up, etc) you experience with Infusion Solutions?

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* 8. My patients seem satisfied with the service and clinical care they receive from Infusion Solutions.

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* 9. I would recommend Infusion Solutions to patients and other providers for infusion services.

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* 10. Is your referral source primarily for acute care or specialty care?

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* 11. If there is ONE THING you would suggest that we could do to make your life easier, please let us know in the box below.

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