CX - Human-Centered Design & CX

Take our short knowledge check to find out how much you know about Human-Centered Design & CX. Submit your answers to see how you did!

Disclaimer: Responses and results are anonymous and may be used to improve the course offerings.

Question Title

* 1. What is the definition of the ‘discover’ phase of human-centered design?

Learning about the customers you are designing for and mapping their experience relative to your service/products.

Brainstorming and generating concepts based on data from the ‘discover’ phase.

Defining your customers’ challenges and creating questions to drive service improvements based on your insights from the ‘discover’ phase.

Delivering the service/product.

Building a representation of one or more of your ideas to put in front of users.

Question Title

* 2. What is the definition of the ‘define’ phase of human-centered design?

Brainstorming and generating concepts based on data from the ‘discover’ phase.

Defining your customers’ challenges and creating questions to drive service improvements based on your insights from the ‘discover’ phase.

Building a representation of one or more of your ideas to put in front of users.

Learning about the customers for whom you are designing and mapping their experience relative to your service/products.

Delivering the service/product.

Question Title

* 3. What is the definition of the ‘ideate’ phase of human-centered design?

Defining your customers’ challenges and creating questions to drive service improvements based on your insights from the ‘discover’ phase.

Delivering the service/product.

Building a representation of one or more of your ideas to put in front of users.

Learning about the customers for whom you are designing and mapping their experience relative to your service/products.

Brainstorming and generating concepts based on data from the ‘discover’ phase.

Question Title

* 4. What is the definition of the ‘prototype & test’ phase of human-centered design?

Building a representation of one or more of your ideas to put in front of users.

Learning about the customers for whom you are designing and mapping their experience relative to your service/products.

Brainstorming and generating concepts based on data from the ‘discover’ phase.

Delivering the service/product.

Defining your customers’ challenges and creating questions to drive service improvements based on your insights from the ‘discover’ phase.

Question Title

* 5. What is the definition of the ‘implement’ phase of human-centered design?

Defining your customers’ challenges and creating questions to drive service improvements based on your insights from the ‘discover’ phase.

Delivering the service/product.

Brainstorming and generating concepts based on data from the ‘discover’ phase.

Learning about the customers for whom you are designing and mapping their experience relative to your service/products.

Building a representation of one or more of your ideas to put in front of users.