Bradenton Fire Department Customer Service Feedback 1. Service Delivery Evaluation Question Title * 1. If you received a fire inspection from one of our personnel, please rate the following: Poor Below Average Average Above Average Excellent N/A Fire Inspector's ability to maintain consistent inspection frequency. Fire Inspector's ability to maintain consistent inspection frequency. Poor Fire Inspector's ability to maintain consistent inspection frequency. Below Average Fire Inspector's ability to maintain consistent inspection frequency. Average Fire Inspector's ability to maintain consistent inspection frequency. Above Average Fire Inspector's ability to maintain consistent inspection frequency. Excellent Fire Inspector's ability to maintain consistent inspection frequency. N/A Accessibility via phone, email, and/or in person. Accessibility via phone, email, and/or in person. Poor Accessibility via phone, email, and/or in person. Below Average Accessibility via phone, email, and/or in person. Average Accessibility via phone, email, and/or in person. Above Average Accessibility via phone, email, and/or in person. Excellent Accessibility via phone, email, and/or in person. N/A Forms provided with clear and easily understood information. Forms provided with clear and easily understood information. Poor Forms provided with clear and easily understood information. Below Average Forms provided with clear and easily understood information. Average Forms provided with clear and easily understood information. Above Average Forms provided with clear and easily understood information. Excellent Forms provided with clear and easily understood information. N/A Overall performance. Overall performance. Poor Overall performance. Below Average Overall performance. Average Overall performance. Above Average Overall performance. Excellent Overall performance. N/A Question Title * 2. If you were a participant in a class delivered by Bradenton Fire Department personnel, please rate the Instructor(s) on the following: Poor Below Average Average Above Average Excellent N/A Preparedness. Preparedness. Poor Preparedness. Below Average Preparedness. Average Preparedness. Above Average Preparedness. Excellent Preparedness. N/A Organization. Organization. Poor Organization. Below Average Organization. Average Organization. Above Average Organization. Excellent Organization. N/A Delivery of subject matter. Delivery of subject matter. Poor Delivery of subject matter. Below Average Delivery of subject matter. Average Delivery of subject matter. Above Average Delivery of subject matter. Excellent Delivery of subject matter. N/A Adequate information. Adequate information. Poor Adequate information. Below Average Adequate information. Average Adequate information. Above Average Adequate information. Excellent Adequate information. N/A Allocation of time. Allocation of time. Poor Allocation of time. Below Average Allocation of time. Average Allocation of time. Above Average Allocation of time. Excellent Allocation of time. N/A Subject matter knowledge. Subject matter knowledge. Poor Subject matter knowledge. Below Average Subject matter knowledge. Average Subject matter knowledge. Above Average Subject matter knowledge. Excellent Subject matter knowledge. N/A Ability to meet class objectives. Ability to meet class objectives. Poor Ability to meet class objectives. Below Average Ability to meet class objectives. Average Ability to meet class objectives. Above Average Ability to meet class objectives. Excellent Ability to meet class objectives. N/A Question Title * 3. Class participant: Please select your instructor(s). Teri Pierson Shawn Macy Chris Melser Kenneth Langston Tony Price Daniel Hedgeman N/A Other - Please specify name(s) or rank Question Title * 4. Class participant: What was the date of your class? Question Title * 5. If you were the recipient of ANY Bradenton Fire Department service, how did personnel meet your expectations in... Did Not Meet Below Met Above Exceeded N/A Providing the service(s) you sought? Providing the service(s) you sought? Did Not Meet Providing the service(s) you sought? Below Providing the service(s) you sought? Met Providing the service(s) you sought? Above Providing the service(s) you sought? Exceeded Providing the service(s) you sought? N/A Providing service with a pleasant attitude? Providing service with a pleasant attitude? Did Not Meet Providing service with a pleasant attitude? Below Providing service with a pleasant attitude? Met Providing service with a pleasant attitude? Above Providing service with a pleasant attitude? Exceeded Providing service with a pleasant attitude? N/A Professionalism? Professionalism? Did Not Meet Professionalism? Below Professionalism? Met Professionalism? Above Professionalism? Exceeded Professionalism? N/A Knowledge / expertise? Knowledge / expertise? Did Not Meet Knowledge / expertise? Below Knowledge / expertise? Met Knowledge / expertise? Above Knowledge / expertise? Exceeded Knowledge / expertise? N/A Responsiveness? Responsiveness? Did Not Meet Responsiveness? Below Responsiveness? Met Responsiveness? Above Responsiveness? Exceeded Responsiveness? N/A Question Title * 6. Service Recipient (outside of class instruction): Please provide the name(s) of personnel who assisted you. Question Title * 7. Are there any additional services you would like the Bradenton Fire Department to provide to individuals, community groups, schools, and/or businesses? Question Title * 8. Other comments, if any: Question Title * 9. This survey is anonymous but, if you would not mind being contacted, please provide us with your name and email and/or phone number. Done