City of Nampa "Your Voice Matters" Community Survey

Please take a few moments to let us know what we are doing well and how we can better serve you. All survey respondents will receive a free one (1) day guest pass to the Nampa Recreation Center as well as a chance to win a one (1) year free individual membership. In order to be eligible to win, you must complete the entire survey and provide the information requested in Question 33.

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* 1. Using a scale ranging from very poor to excellent, please rate the City of Nampa as a place to live, work, play, and raise a family. Please include your perceptions of the quality of life, services, and overall feeling of safety in the City in your answers to the questions provided below.

	Very poor	Poor	Average	Above Average	Excellent	No Opinion
Nampa as a place to live	Nampa as a place to live Very poor	Nampa as a place to live Poor	Nampa as a place to live Average	Nampa as a place to live Above Average	Nampa as a place to live Excellent	Nampa as a place to live No Opinion
Nampa as a place to work	Nampa as a place to work Very poor	Nampa as a place to work Poor	Nampa as a place to work Average	Nampa as a place to work Above Average	Nampa as a place to work Excellent	Nampa as a place to work No Opinion
Nampa as a place to raise a family	Nampa as a place to raise a family Very poor	Nampa as a place to raise a family Poor	Nampa as a place to raise a family Average	Nampa as a place to raise a family Above Average	Nampa as a place to raise a family Excellent	Nampa as a place to raise a family No Opinion
Nampa as a place to retire	Nampa as a place to retire Very poor	Nampa as a place to retire Poor	Nampa as a place to retire Average	Nampa as a place to retire Above Average	Nampa as a place to retire Excellent	Nampa as a place to retire No Opinion
Quality of life in Nampa	Quality of life in Nampa Very poor	Quality of life in Nampa Poor	Quality of life in Nampa Average	Quality of life in Nampa Above Average	Quality of life in Nampa Excellent	Quality of life in Nampa No Opinion
Overall quality of services provided by the City of Nampa	Overall quality of services provided by the City of Nampa Very poor	Overall quality of services provided by the City of Nampa Poor	Overall quality of services provided by the City of Nampa Average	Overall quality of services provided by the City of Nampa Above Average	Overall quality of services provided by the City of Nampa Excellent	Overall quality of services provided by the City of Nampa No Opinion
Overall feeling of safety in the City	Overall feeling of safety in the City Very poor	Overall feeling of safety in the City Poor	Overall feeling of safety in the City Average	Overall feeling of safety in the City Above Average	Overall feeling of safety in the City Excellent	Overall feeling of safety in the City No Opinion

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* 2. Using a scale ranging from strongly disagree to strongly agree, please indicate your level of agreement with the statements provided below.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	No Opinion
The City of Nampa welcomes input from its citizens	The City of Nampa welcomes input from its citizens Strongly Disagree	The City of Nampa welcomes input from its citizens Disagree	The City of Nampa welcomes input from its citizens Neutral	The City of Nampa welcomes input from its citizens Agree	The City of Nampa welcomes input from its citizens Strongly Agree	The City of Nampa welcomes input from its citizens No Opinion
The City of Nampa acts upon the input it receives from its citizens	The City of Nampa acts upon the input it receives from its citizens Strongly Disagree	The City of Nampa acts upon the input it receives from its citizens Disagree	The City of Nampa acts upon the input it receives from its citizens Neutral	The City of Nampa acts upon the input it receives from its citizens Agree	The City of Nampa acts upon the input it receives from its citizens Strongly Agree	The City of Nampa acts upon the input it receives from its citizens No Opinion
The Mayors Office is accessible to the citizens of Nampa	The Mayors Office is accessible to the citizens of Nampa Strongly Disagree	The Mayors Office is accessible to the citizens of Nampa Disagree	The Mayors Office is accessible to the citizens of Nampa Neutral	The Mayors Office is accessible to the citizens of Nampa Agree	The Mayors Office is accessible to the citizens of Nampa Strongly Agree	The Mayors Office is accessible to the citizens of Nampa No Opinion

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* 3. Using a scale ranging from very unsatisfied to very satisfied, please rate your overall level of satisfaction with major services provided by the City of Nampa.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	No Opinion
Police safety services	Police safety services Very Unsatisfied	Police safety services Unsatisfied	Police safety services Neutral	Police safety services Satisfied	Police safety services Very Satisfied	Police safety services No Opinion
Fire services to include emergency medical services	Fire services to include emergency medical services Very Unsatisfied	Fire services to include emergency medical services Unsatisfied	Fire services to include emergency medical services Neutral	Fire services to include emergency medical services Satisfied	Fire services to include emergency medical services Very Satisfied	Fire services to include emergency medical services No Opinion
Solid waste services	Solid waste services Very Unsatisfied	Solid waste services Unsatisfied	Solid waste services Neutral	Solid waste services Satisfied	Solid waste services Very Satisfied	Solid waste services No Opinion
Code enforcement services	Code enforcement services Very Unsatisfied	Code enforcement services Unsatisfied	Code enforcement services Neutral	Code enforcement services Satisfied	Code enforcement services Very Satisfied	Code enforcement services No Opinion
Parks and recreation services	Parks and recreation services Very Unsatisfied	Parks and recreation services Unsatisfied	Parks and recreation services Neutral	Parks and recreation services Satisfied	Parks and recreation services Very Satisfied	Parks and recreation services No Opinion
Public library services	Public library services Very Unsatisfied	Public library services Unsatisfied	Public library services Neutral	Public library services Satisfied	Public library services Very Satisfied	Public library services No Opinion
Nampa Municipal Airport	Nampa Municipal Airport Very Unsatisfied	Nampa Municipal Airport Unsatisfied	Nampa Municipal Airport Neutral	Nampa Municipal Airport Satisfied	Nampa Municipal Airport Very Satisfied	Nampa Municipal Airport No Opinion
Planning and Zoning services	Planning and Zoning services Very Unsatisfied	Planning and Zoning services Unsatisfied	Planning and Zoning services Neutral	Planning and Zoning services Satisfied	Planning and Zoning services Very Satisfied	Planning and Zoning services No Opinion
City Clerk services	City Clerk services Very Unsatisfied	City Clerk services Unsatisfied	City Clerk services Neutral	City Clerk services Satisfied	City Clerk services Very Satisfied	City Clerk services No Opinion
Building Department services	Building Department services Very Unsatisfied	Building Department services Unsatisfied	Building Department services Neutral	Building Department services Satisfied	Building Department services Very Satisfied	Building Department services No Opinion
Family Justice Center services	Family Justice Center services Very Unsatisfied	Family Justice Center services Unsatisfied	Family Justice Center services Neutral	Family Justice Center services Satisfied	Family Justice Center services Very Satisfied	Family Justice Center services No Opinion
Utility Billing services	Utility Billing services Very Unsatisfied	Utility Billing services Unsatisfied	Utility Billing services Neutral	Utility Billing services Satisfied	Utility Billing services Very Satisfied	Utility Billing services No Opinion

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* 4. Have you requested services from the Nampa Police Department in the last 2 years?

Yes (Answer Q5-Q7)

No (Skip to Q8)

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* 5. What kind of service did you request?

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* 6. Using a scale ranging from very unsatisfied to very satisfied, please indicate your level of satisfaction with police and law enforcement services provided by the City of Nampa

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	No Opinion
Police Protection	Police Protection Very Unsatisfied	Police Protection Unsatisfied	Police Protection Neutral	Police Protection Satisfied	Police Protection Very Satisfied	Police Protection No Opinion
How quickly police respond to emergencies	How quickly police respond to emergencies Very Unsatisfied	How quickly police respond to emergencies Unsatisfied	How quickly police respond to emergencies Neutral	How quickly police respond to emergencies Satisfied	How quickly police respond to emergencies Very Satisfied	How quickly police respond to emergencies No Opinion
Enforcement of local traffic laws	Enforcement of local traffic laws Very Unsatisfied	Enforcement of local traffic laws Unsatisfied	Enforcement of local traffic laws Neutral	Enforcement of local traffic laws Satisfied	Enforcement of local traffic laws Very Satisfied	Enforcement of local traffic laws No Opinion
Crime prevention	Crime prevention Very Unsatisfied	Crime prevention Unsatisfied	Crime prevention Neutral	Crime prevention Satisfied	Crime prevention Very Satisfied	Crime prevention No Opinion

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* 7. If you were unsatisfied with any of the police safety services listed above, please name the service and describe why you were unsatisfied.

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* 8. Have you received Fire or Emergency Medical Services from the Nampa Fire Department during the last 2 years?

Yes (Answer Q9-Q11)

No (Skip to question 12)

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* 9. What kind of service did you request?

Fire suppression services (help to put out a fire)

Medical services

Fire prevention and education services

Other (please specify)

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* 10. Please indicate your level of satisfaction with the fire services by the City Nampa.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	No Opinion
Response time to emergencies	Response time to emergencies Very Unsatisfied	Response time to emergencies Unsatisfied	Response time to emergencies Neutral	Response time to emergencies Satisfied	Response time to emergencies Very Satisfied	Response time to emergencies No Opinion
Fire prevention and education services	Fire prevention and education services Very Unsatisfied	Fire prevention and education services Unsatisfied	Fire prevention and education services Neutral	Fire prevention and education services Satisfied	Fire prevention and education services Very Satisfied	Fire prevention and education services No Opinion
Ambulance/emergency medical services	Ambulance/emergency medical services Very Unsatisfied	Ambulance/emergency medical services Unsatisfied	Ambulance/emergency medical services Neutral	Ambulance/emergency medical services Satisfied	Ambulance/emergency medical services Very Satisfied	Ambulance/emergency medical services No Opinion

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* 11. If you were unsatisfied with any of the fire and EMS services you recieved, please name the service and describe why you were unsatisfied.

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* 12. Using a scale ranging from very unsatisfied to very satisfied, please indicate your level of satisfaction with the following services provided by the City of Nampa.

	Very Unsatisifed	Unsatisfied	Neutral	Satisfied	Very Satisfied	No Opinion
Condition of city streets	Condition of city streets Very Unsatisifed	Condition of city streets Unsatisfied	Condition of city streets Neutral	Condition of city streets Satisfied	Condition of city streets Very Satisfied	Condition of city streets No Opinion
Construction of new sidewalks	Construction of new sidewalks Very Unsatisifed	Construction of new sidewalks Unsatisfied	Construction of new sidewalks Neutral	Construction of new sidewalks Satisfied	Construction of new sidewalks Very Satisfied	Construction of new sidewalks No Opinion
Traffic signal timing	Traffic signal timing Very Unsatisifed	Traffic signal timing Unsatisfied	Traffic signal timing Neutral	Traffic signal timing Satisfied	Traffic signal timing Very Satisfied	Traffic signal timing No Opinion
How quickly potholes are repaired	How quickly potholes are repaired Very Unsatisifed	How quickly potholes are repaired Unsatisfied	How quickly potholes are repaired Neutral	How quickly potholes are repaired Satisfied	How quickly potholes are repaired Very Satisfied	How quickly potholes are repaired No Opinion
Efforts to keep streets clean in your neighborhood	Efforts to keep streets clean in your neighborhood Very Unsatisifed	Efforts to keep streets clean in your neighborhood Unsatisfied	Efforts to keep streets clean in your neighborhood Neutral	Efforts to keep streets clean in your neighborhood Satisfied	Efforts to keep streets clean in your neighborhood Very Satisfied	Efforts to keep streets clean in your neighborhood No Opinion
Flood control	Flood control Very Unsatisifed	Flood control Unsatisfied	Flood control Neutral	Flood control Satisfied	Flood control Very Satisfied	Flood control No Opinion
Quality of completed capital projects, which includes the completion of new city streets and buildings.	Quality of completed capital projects, which includes the completion of new city streets and buildings. Very Unsatisifed	Quality of completed capital projects, which includes the completion of new city streets and buildings. Unsatisfied	Quality of completed capital projects, which includes the completion of new city streets and buildings. Neutral	Quality of completed capital projects, which includes the completion of new city streets and buildings. Satisfied	Quality of completed capital projects, which includes the completion of new city streets and buildings. Very Satisfied	Quality of completed capital projects, which includes the completion of new city streets and buildings. No Opinion
Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings.	Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings. Very Unsatisifed	Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings. Unsatisfied	Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings. Neutral	Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings. Satisfied	Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings. Very Satisfied	Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings. No Opinion

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* 13. Which THREE (3) of the transportation and capital improvements services listed below do you think are most important for the City to provide?

Condition of city streets

Construction of new sidewalks

Traffic signal timing

How quickly potholes are repaired

Efforts to keep streets clean in your neighborhood

Flood control

Quality of completed capital projects, which includes the completion of new city streets and buildings.

Outreach efforts related to keep the public informed about capital projects, which includes the completion of new city streets & buildings.

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* 14. Please indicate your level of satisfaction with the public waste services provided by the City of Nampa.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	No Opinion
Residential garbage collection	Residential garbage collection Very Unsatisfied	Residential garbage collection Unsatisfied	Residential garbage collection Neutral	Residential garbage collection Satisfied	Residential garbage collection Very Satisfied	Residential garbage collection No Opinion
Residential recycling services	Residential recycling services Very Unsatisfied	Residential recycling services Unsatisfied	Residential recycling services Neutral	Residential recycling services Satisfied	Residential recycling services Very Satisfied	Residential recycling services No Opinion
Curbside brush and bulky item pick-up/removal services	Curbside brush and bulky item pick-up/removal services Very Unsatisfied	Curbside brush and bulky item pick-up/removal services Unsatisfied	Curbside brush and bulky item pick-up/removal services Neutral	Curbside brush and bulky item pick-up/removal services Satisfied	Curbside brush and bulky item pick-up/removal services Very Satisfied	Curbside brush and bulky item pick-up/removal services No Opinion

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* 15. How would you like to receive future utility billing/water/trash/recycling communications? Choose all that apply.

Direct mail

E-newsletters

Billing inserts

Social Media

Telephone

Other (please specify)

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* 16. Please indicate your level of satisfaction with the parks and recreation services provided by the City of Nampa.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	No Opinion
Maintenance of City parks	Maintenance of City parks Very Unsatisfied	Maintenance of City parks Unsatisfied	Maintenance of City parks Neutral	Maintenance of City parks Satisfied	Maintenance of City parks Very Satisfied	Maintenance of City parks No Opinion
Maintenance of City recreation centers	Maintenance of City recreation centers Very Unsatisfied	Maintenance of City recreation centers Unsatisfied	Maintenance of City recreation centers Neutral	Maintenance of City recreation centers Satisfied	Maintenance of City recreation centers Very Satisfied	Maintenance of City recreation centers No Opinion
Accessibility of parks and related recreation facilities	Accessibility of parks and related recreation facilities Very Unsatisfied	Accessibility of parks and related recreation facilities Unsatisfied	Accessibility of parks and related recreation facilities Neutral	Accessibility of parks and related recreation facilities Satisfied	Accessibility of parks and related recreation facilities Very Satisfied	Accessibility of parks and related recreation facilities No Opinion
Quality of recreational programs and classes	Quality of recreational programs and classes Very Unsatisfied	Quality of recreational programs and classes Unsatisfied	Quality of recreational programs and classes Neutral	Quality of recreational programs and classes Satisfied	Quality of recreational programs and classes Very Satisfied	Quality of recreational programs and classes No Opinion
City swimming pools	City swimming pools Very Unsatisfied	City swimming pools Unsatisfied	City swimming pools Neutral	City swimming pools Satisfied	City swimming pools Very Satisfied	City swimming pools No Opinion
Walking/biking trails in the City	Walking/biking trails in the City Very Unsatisfied	Walking/biking trails in the City Unsatisfied	Walking/biking trails in the City Neutral	Walking/biking trails in the City Satisfied	Walking/biking trails in the City Very Satisfied	Walking/biking trails in the City No Opinion

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* 17. Which THREE (3) of those parks and recreation services do you think are most important for the City to provide?

Maintenance of City parks

Maintenance of City recreation centers

Accessibility of parks and related recreation facilities

Quality of recreational programs and classes

City swimming pools

Walking/biking trails in the City

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* 18. Please indicate your level of satisfaction with the aviation services provided by the Nampa Municipal Airport.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	No Opinion
Aviation Services: The condition of facilities at the Nampa Airport	Aviation Services: The condition of facilities at the Nampa Airport Very Unsatisfied	Aviation Services: The condition of facilities at the Nampa Airport Unsatisfied	Aviation Services: The condition of facilities at the Nampa Airport Neutral	Aviation Services: The condition of facilities at the Nampa Airport Satisfied	Aviation Services: The condition of facilities at the Nampa Airport Very Satisfied	Aviation Services: The condition of facilities at the Nampa Airport No Opinion
Aviation Services: The availability of parking at the Nampa Airport	Aviation Services: The availability of parking at the Nampa Airport Very Unsatisfied	Aviation Services: The availability of parking at the Nampa Airport Unsatisfied	Aviation Services: The availability of parking at the Nampa Airport Neutral	Aviation Services: The availability of parking at the Nampa Airport Satisfied	Aviation Services: The availability of parking at the Nampa Airport Very Satisfied	Aviation Services: The availability of parking at the Nampa Airport No Opinion
Arts and Culture: Your experience with arts and culture in Nampa	Arts and Culture: Your experience with arts and culture in Nampa Very Unsatisfied	Arts and Culture: Your experience with arts and culture in Nampa Unsatisfied	Arts and Culture: Your experience with arts and culture in Nampa Neutral	Arts and Culture: Your experience with arts and culture in Nampa Satisfied	Arts and Culture: Your experience with arts and culture in Nampa Very Satisfied	Arts and Culture: Your experience with arts and culture in Nampa No Opinion
Arts and Culture: How informed are you about arts and culture events happening in Nampa?	Arts and Culture: How informed are you about arts and culture events happening in Nampa? Very Unsatisfied	Arts and Culture: How informed are you about arts and culture events happening in Nampa? Unsatisfied	Arts and Culture: How informed are you about arts and culture events happening in Nampa? Neutral	Arts and Culture: How informed are you about arts and culture events happening in Nampa? Satisfied	Arts and Culture: How informed are you about arts and culture events happening in Nampa? Very Satisfied	Arts and Culture: How informed are you about arts and culture events happening in Nampa? No Opinion
Other: Historic preservation efforts by the City	Other: Historic preservation efforts by the City Very Unsatisfied	Other: Historic preservation efforts by the City Unsatisfied	Other: Historic preservation efforts by the City Neutral	Other: Historic preservation efforts by the City Satisfied	Other: Historic preservation efforts by the City Very Satisfied	Other: Historic preservation efforts by the City No Opinion
Other: Providing residents with information in English and Spanish	Other: Providing residents with information in English and Spanish Very Unsatisfied	Other: Providing residents with information in English and Spanish Unsatisfied	Other: Providing residents with information in English and Spanish Neutral	Other: Providing residents with information in English and Spanish Satisfied	Other: Providing residents with information in English and Spanish Very Satisfied	Other: Providing residents with information in English and Spanish No Opinion
Other: The quality of services provided to disabled persons	Other: The quality of services provided to disabled persons Very Unsatisfied	Other: The quality of services provided to disabled persons Unsatisfied	Other: The quality of services provided to disabled persons Neutral	Other: The quality of services provided to disabled persons Satisfied	Other: The quality of services provided to disabled persons Very Satisfied	Other: The quality of services provided to disabled persons No Opinion

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* 19. Please indicate the funding priorities you would like to see applied to each of the following services in the upcoming budget process.

	Decrease or Eliminate	Slightly Decrease	About the Same Priority	Increase	Significantly Increase	No Opinion
Police Protection	Police Protection Decrease or Eliminate	Police Protection Slightly Decrease	Police Protection About the Same Priority	Police Protection Increase	Police Protection Significantly Increase	Police Protection No Opinion
Fire/EMS Services	Fire/EMS Services Decrease or Eliminate	Fire/EMS Services Slightly Decrease	Fire/EMS Services About the Same Priority	Fire/EMS Services Increase	Fire/EMS Services Significantly Increase	Fire/EMS Services No Opinion
Street Maintenance and New Sidewalks	Street Maintenance and New Sidewalks Decrease or Eliminate	Street Maintenance and New Sidewalks Slightly Decrease	Street Maintenance and New Sidewalks About the Same Priority	Street Maintenance and New Sidewalks Increase	Street Maintenance and New Sidewalks Significantly Increase	Street Maintenance and New Sidewalks No Opinion
Parks and Recreation Services	Parks and Recreation Services Decrease or Eliminate	Parks and Recreation Services Slightly Decrease	Parks and Recreation Services About the Same Priority	Parks and Recreation Services Increase	Parks and Recreation Services Significantly Increase	Parks and Recreation Services No Opinion
Code Compliance Enforcement	Code Compliance Enforcement Decrease or Eliminate	Code Compliance Enforcement Slightly Decrease	Code Compliance Enforcement About the Same Priority	Code Compliance Enforcement Increase	Code Compliance Enforcement Significantly Increase	Code Compliance Enforcement No Opinion
Library Services	Library Services Decrease or Eliminate	Library Services Slightly Decrease	Library Services About the Same Priority	Library Services Increase	Library Services Significantly Increase	Library Services No Opinion
Economic and Community Development Programs	Economic and Community Development Programs Decrease or Eliminate	Economic and Community Development Programs Slightly Decrease	Economic and Community Development Programs About the Same Priority	Economic and Community Development Programs Increase	Economic and Community Development Programs Significantly Increase	Economic and Community Development Programs No Opinion

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* 20. Which income level listed below best describes your household’s annual, pre-tax income.

Less than $25,000

$25,000 - $49,999

$50,000 - $74,999

$75,000 - $99,999

$100,000 or more

Prefer not to answer

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* 21. How many years have you lived in Nampa?

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* 22. Please check all that apply in best describing your ethnic and racial heritage/background.

American Indian or Alaskan Native

Asian

Black or African American

European

Hawaiian or Pacific Islander

Hispanic/Latino

Middle-eastern

White or Caucasian

Prefer not to answer

Other (please specify)

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* 23. Which category listed below best describes your place of residence

Single Family House detached from any other houses

Duplex or Townhouse

Building with 2 or more equivalent apartments or condominiums

Mobile home

Prefer not to answer

Other (please specify)

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* 24. How many, if any, children ages 18 or under live in your household?

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* 25. How many, if any, senior citizens (65+) live in your household?

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* 26. How many, if any, persons with disabilities live in your household?

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* 27. Which of the following best describes your education:

Some high school, but no diploma

High school diploma or equivalent

Some college but no degree

Associates degree

Bachelor’s degree

Graduate/professional degree (MBA, PhD, etc.)

Prefer not to answer

Other

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* 28. Which of the following best describes your employment status:

Currently employed

Retired

Currently unemployed

Prefer not to answer

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* 29. By what method do you commute to work?

Personal motorized vehicle (car, van, etc.)

Public transportation/bus

Walk/bike

Don't work outside of home

Prefer not to answer

Other (please specify)

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* 30. Which of the following best describes your AGE?

18-24 years

25-34 years

35-44 years

45-54 years

55-65 years

65+ years

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* 31. What is your gender?

Male

Female

Other

Prefer not to answer

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* 32. Before we end the survey, what do you feel the City could do to make the City of Nampa a more livable city in the future?

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* 33. If you would like to redeem your complimentary one (1) day pass to the Nampa Recreation Center as well as enter a chance to win a free one (1) year membership, please complete the information in the spaces provided below. You can pick up your complimentary pass at the Nampa Recreation Center front desk beginning on April 23rd, 2018. The drawing for the one (1) year individual membership will take place on April 23rd, 2018 at the Nampa Recreation Center. Participants do not need to be present to win. The winner will be notified via the contact information they provided.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

This concludes the survey. Thank you for your time!