Santa Monica Fire Department Strategic Plan SurveyCommunity Question Title * 1. What connection do you have to the City of Santa Monica? Live Work Live and Work Other (please specify) Question Title * 2. What services have you received from the Santa Monica Fire Department (SMFD), and how would you rate the department's performance relative to service received. No experience Poor Below average Average Above average Excellent Emergency Call for Service - Fire Emergency Call for Service - Fire No experience Emergency Call for Service - Fire Poor Emergency Call for Service - Fire Below average Emergency Call for Service - Fire Average Emergency Call for Service - Fire Above average Emergency Call for Service - Fire Excellent Emergency Call for Service - Emergency Medical Emergency Call for Service - Emergency Medical No experience Emergency Call for Service - Emergency Medical Poor Emergency Call for Service - Emergency Medical Below average Emergency Call for Service - Emergency Medical Average Emergency Call for Service - Emergency Medical Above average Emergency Call for Service - Emergency Medical Excellent Emergency Call for Service - Other Emergency Call for Service - Other No experience Emergency Call for Service - Other Poor Emergency Call for Service - Other Below average Emergency Call for Service - Other Average Emergency Call for Service - Other Above average Emergency Call for Service - Other Excellent Fire Life Safety Inspection - Residential or Business Fire Life Safety Inspection - Residential or Business No experience Fire Life Safety Inspection - Residential or Business Poor Fire Life Safety Inspection - Residential or Business Below average Fire Life Safety Inspection - Residential or Business Average Fire Life Safety Inspection - Residential or Business Above average Fire Life Safety Inspection - Residential or Business Excellent Plan Review Plan Review No experience Plan Review Poor Plan Review Below average Plan Review Average Plan Review Above average Plan Review Excellent School Tour School Tour No experience School Tour Poor School Tour Below average School Tour Average School Tour Above average School Tour Excellent Station Tour Station Tour No experience Station Tour Poor Station Tour Below average Station Tour Average Station Tour Above average Station Tour Excellent Other Public Outreach Other Public Outreach No experience Other Public Outreach Poor Other Public Outreach Below average Other Public Outreach Average Other Public Outreach Above average Other Public Outreach Excellent Other (please specify) Question Title * 3. How satisfied are you with the Santa Monica Fire Department relative to each of the following? 1 - Poor 2 3 4 5 - Excellent Quality of Service Quality of Service 1 - Poor Quality of Service 2 Quality of Service 3 Quality of Service 4 Quality of Service 5 - Excellent Personnel Personnel 1 - Poor Personnel 2 Personnel 3 Personnel 4 Personnel 5 - Excellent Timeliness of Response Timeliness of Response 1 - Poor Timeliness of Response 2 Timeliness of Response 3 Timeliness of Response 4 Timeliness of Response 5 - Excellent Ability to Work with Diverse Populations and Groups Ability to Work with Diverse Populations and Groups 1 - Poor Ability to Work with Diverse Populations and Groups 2 Ability to Work with Diverse Populations and Groups 3 Ability to Work with Diverse Populations and Groups 4 Ability to Work with Diverse Populations and Groups 5 - Excellent Communications Communications 1 - Poor Communications 2 Communications 3 Communications 4 Communications 5 - Excellent Professionalism Professionalism 1 - Poor Professionalism 2 Professionalism 3 Professionalism 4 Professionalism 5 - Excellent Fire Prevention Inspections/Plan Check Services Fire Prevention Inspections/Plan Check Services 1 - Poor Fire Prevention Inspections/Plan Check Services 2 Fire Prevention Inspections/Plan Check Services 3 Fire Prevention Inspections/Plan Check Services 4 Fire Prevention Inspections/Plan Check Services 5 - Excellent Public Education Programs Public Education Programs 1 - Poor Public Education Programs 2 Public Education Programs 3 Public Education Programs 4 Public Education Programs 5 - Excellent Question Title * 4. Other than extinguishing fires and responding to medical emergencies, what are the most important service priorities SMFD should focus on? Preventing fires through building and property inspections Teaching hands only Cardiopulmonary Resuscitation (CPR) Providing public fire and life safety education Other (please specify) Question Title * 5. Have you visited the Santa Monica Fire Department's website? Yes No Question Title * 6. Please provide any comments/recommendations related to our department website. Question Title * 7. Do you follow the Santa Monica Fire Department on any of the following social media platforms? Facebook Twitter Instagram Nextdoor Question Title * 8. How would you prefer to receive information from the Fire Department? Email USPS Mail Text Message Facebook Instagram Nextdoor Twitter Public Meetings/Events I am not interested in receiving information from the Fire Department Other (please specify) Question Title * 9. Are you familiar with SMAlerts? Yes No Next
