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* 1. How did our staff treat you?

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* 2. Were you able to contact us on your first attempt?

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* 3. *If no to the previous questions, did you leave a voicemail and was your call returned within a day?

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* 4. Were your needs taken care of in a timely fashion?

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* 5. Were we able to resolve recent matters to your liking?

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* 6. Based on your ongoing relationship with us, is our agency one that you would refer your friends and family?

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* 7. How can we better serve you?

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* 8. Name (Optional):

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